Public Area Attendant

Hyatt Hotels Corporation; Santa Barbara (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading hospitality company as a Public Areas Attendant, responsible for maintaining cleanliness in public spaces and ensuring guest satisfaction. This role offers a dynamic work environment with opportunities for growth and a comprehensive benefits package for eligible employees.

Benefits

PTO

401K

Education Assistance

Employee Rates at Hotels

Monthly Cell Phone Stipend

Dry Cleaning Services

Executive Bonus Program

Qualifications

• 1+ year of previous housekeeping or hospitality experience preferred.
• Proficient in Microsoft Office and basic financial information.

Responsibilities

• Maintain cleanliness of public areas, including bathrooms and lobby.
• Respond promptly to guest requests and report maintenance issues.
• Support Housekeeping team and perform special projects as assigned.

Skills

Customer Service

Communication

Team Player

Attention to Detail

Organizational Skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Salary Range: $19.00 - $20.00 Hourly

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

The Public Areas Attendant is responsible for maintaining the cleanliness of the Lobby, Pool, Public areas, back of the house and offices. In addition, the Public Space Attendant refreshes and maintains the cleanliness of the public bathrooms around the hotel and performs special projects for the Housekeeping Staff and does so without disrupting any of the daily functions of the hotel or without disturbing guests.

SCOPE OF WORK + TEAM (insert who position report to and scope of duty)

• Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager
• Supports Housekeeping team

RESPONSIBILITIES

• Walk all assigned areas at beginning and end of shift; remove newspapers, pick up and replace towels in pool area, empty trash containers, and ash urn in public areas into proper containers. Dusts all tables, lamps, and ledges in all public areas and corridors and other assigned areas. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights.
• Maintains supply levels in the public areas, i.e. pads and pencils, toilet paper, and Kleenex. Maintains and cleans all public washrooms, checking twice each hour. Makes routine checks of all public areas to ensure cleanliness. Maintains the cleanliness of all windows, glass, and doors in public and employee areas.
• Checks elevators, pool area, mops floors, cleans carpets, and polishes brass as necessary. Maintains elevator tracks. Performs cleaning tasks in public areas, including vacuuming, sweeping, moping, and collecting garbage.
• Clean public and employee restrooms and showers. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
• Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventive or other maintenance issues in public areas or guest rooms.
• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Follow all company and safety and security policies and procedures. Report all guest issues and complaints to management
• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
• Coordinate with Housekeeping Supervisor on work priorities, provide assistance, attend meetings as required by management.
• Perform special projects and other responsibilities as assigned.

Qualifications

EXPERIENCE:

• Prior Experience:
  • 1+ Previous housekeeping, hospitality, experience preferred, but not required.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• PTO
• 401K
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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