Public Area Attendant

InterContinental Hotels Group; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

InterContinental Hotels Group is hiring for a housekeeping role in San Antonio, TX. The successful candidate will clean and service public areas, including restrooms and lobby spaces, and assist with deep cleaning as needed.

Responsibilities include floor stripping/waxing, polishing surfaces, and coordinating with other departments to deliver quality service while meeting safety standards. Flexibility to work nights/weekends is possible.

Qualifications

• Basic reading, writing, and math skills are required.
• Ability to speak English preferred.
• Willingness to work nights, weekends or holidays as needed.

Responsibilities

• Clean and service assigned public areas per established standards and procedures.
• Strip and wax floors, clean and polish furniture, railings, mirrors in assigned areas.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and requests to ensure guest satisfaction.
• Monitor supplies and amenities and minimize waste in all areas.
• Log lost and found items according to procedures.
• Promote teamwork and coordinate with other departments.
• May assist with deep cleaning projects and other duties.

Skills

English speaking

Basic reading & writing

Basic math

Teamwork

Job description

JOB OVERVIEW:

Clean and service the assigned public areas according to established quality standards and procedures.

DUTIES AND RESPONSIBILITES:

• Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.

• Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.

• Report to supervisor needed repairs or unsafe conditions.

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

• Report, turn in, and/or log any lost and found items according to established procedures.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• May regularly assist with deep cleaning projects.

• May assist with other duties as assigned.

Qualifications and Requirements:

Minimum: Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling,

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Basic reading, writing, and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities.

• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $17.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.