Public Area Attendant

Sonesta Hotels; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks dedicated Public Space Attendants to maintain cleanliness and service in public areas. This role involves ensuring high standards of cleanliness in various spaces, responding to guest needs, and collaborating with other departments to enhance guest satisfaction. Join a team that values teamwork and quality service, offering a supportive environment where your contributions matter. With a variety of benefits including health insurance, retirement plans, and employee discounts, this opportunity is perfect for those looking to grow in the hospitality sector.

Benefits

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Qualifications

• Public Space Attendant experience in hotels preferred.
• Must be able to communicate in English.

Responsibilities

• Clean and service assigned public areas according to quality standards.
• Respond to guest complaints and ensure satisfaction.
• Monitor supplies and minimize waste in housekeeping.

Skills

Communication Skills

Basic Reading and Writing

Teamwork

Education

High School Diploma or Equivalent

Job description

Job Description Summary

JOB OVERVIEW:
Clean and service the assigned public areas according to established quality standards and procedures.

Job Description

DUTIES AND RESPONSIBILITES:

1. Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.
2. Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
3. Report to supervisor needed repairs or unsafe conditions.
4. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
5. Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
6. Report, turn in, and/or log any lost and found items according to established procedures.
7. Promote teamwork and quality service through daily communication and coordination with other departments.
8. May regularly assist with deep cleaning projects.
9. May assist with other duties as assigned.

Qualifications and Requirements:

• High School diploma or equivalent preferred.
• Public Space Attendant experience in hotels preferred.
• Must be able to communicate in English as there will be interaction with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities.
• May be required to work nights, weekends, and/or holidays.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.