PTSD Support Specialist

True Vet Solutions; Oregon; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote-first work from anywhere in the

Employer-sponsored medical, dental, &

Paid time off & holidays

Job summary

True Vet Solutions is seeking a detail-oriented PTSD Support Specialist to support clinical operations through medical record management and administrative coordination. The role emphasizes professional representation, strong communication, and proficiency in Microsoft 365 and Adobe Acrobat.

The position involves interviewing veterans, assisting with writing their statements for claims, gathering evidence, building rapport, and coaching for C&P exams, while handling various office tasks in a

Qualifications

• High school diploma or equivalent required.
• 2-5 years' experience in the medical field (preferred in mental health).
• Knowledge of medical terminology.
• Excellent phone etiquette and verbal communication skills.
• Proficient with Microsoft 365 and Adobe Acrobat.
• Highly organized with strong time-management skills.
• Ability to maintain confidentiality and professionalism.
• Ability to work independently to complete daily tasks.
• Strong problem-solving skills.

Responsibilities

• Interviews: conduct thorough interviews with veterans, gathering detailed information, symptoms, and incidents related to their condition.
• Assist with writing: help veterans draft statements for the claim process and organize information.
• Gather Relevant Evidence: obtain official documentation and supportive statements, verify veterans' experiences online.
• Building Rapport: be approachable, reliable, and supportive, creating a safe environment for veterans.
• Engagement and Follow-up: periodically check in on veterans, provide encouragement and address concerns.
• Conduct coaching sessions for C&P Exams: help veterans understand the exam and prepare for questions.
• Other Menial Office Tasks: maintain accurate records of communications and documents, ensure equipment is ready to assist veterans.

Skills

Interviewing veterans

Communication skills

Microsoft 365

Adobe Acrobat

Organizational skills

Confidentiality

Independent work ethic

Education

High school diploma or equivalent

Tools

Adobe Acrobat

Job description

Meet True Vet

At True Vet Solutions, we believe no veteran should have to fight alone for what they already earned. Every day in America, veterans walk away from disability benefits they qualify for, not because they don't deserve them, but because the system meant to serve them is slow, confusing, and built to wear people down. We exist to change that. We stand between the veteran and the system, and we do not stop until they receive every benefit they earned. We are a team of high-empathy, high-standards people doing work that actually matters. We answer the call when someone who served is at the end of their rope, and we turn it into an outcome that changes their life. The proof is in what our clients live:

• Tens of thousands of veterans represented
• $350M+ in lifetime benefits secured for the people who served
• 4.9-star client rating across 634 reviews

Where we're going

We are not building a small shop that helps a few hundred veterans a year. There are millions of veterans in this country leaving earned benefits on the table, and we intend to reach them. We are building the most trusted veteran advocacy organization in America, and we are building it fast. If you are looking for a ceiling, this is the wrong place. If you are looking for a mission big enough to spend a career on, and a company moving fast enough for you to grow into the leader you're capable of becoming, keep reading.

The mission of this role

True Vet Solutions is seeking a detail-oriented and organized PTSD Support Specialist to support clinical operations through medical record management and administrative coordination. As a PTSD Support Specialist it is essential that you represent True Vet Solutions in a professional and positive manner at all times.

The ideal candidate demonstrates strong communication skills, proficiency in Microsoft 365, proficiency in Adobe Acrobat and the ability to work efficiently in a fast-paced environment.

What you'll own

• Interviews - Conduct thorough interviews with veterans, gathering detailed information, symptoms, and relevant incidents that have contributed to their condition.
• Assist with writing - The claims assistant assists veterans in writing their statements, which are a critical part of the claim process, guiding and helping to organize the information.
• Gather Relevant Evidence - Obtaining official documentation and supporting statements, as well as using the internet to validate the veteran's experiences and symptoms.
• Building Rapport - The assistant must be approachable, reliable, and supportive, creating a safe environment where veterans feel valued and understood.
• Engagement and Follow-up - The assistant will need to periodically check in on veterans, providing encouragement and addressing any concerns.
• Conducting Coaching Sessions for C&P Exams - The assistant will help veterans to understand the exam process and prepare them for questions they might face.
• Other Menial Office Tasks - Keeping accurate records of all communications and documents, ensuring that your Swingline stapler is maintained, and all equipment is ready to assist with helping Veterans.

Requirements

• High school diploma or equivalent required.
• 2-5 years' experience in the medical field.(Preferred experience in mental health.)
• Knowledge of medical terminology.
• Excellent phone etiquette and verbal communications skills.
• Proficient computer skills with emphasis on Microsoft 365 and Adobe Acrobat.
• Highly organized with strong time-management skills.
• Ability to maintain confidentiality and professionalism.
• Strong ability to work independently to complete all daily tasks required.
• Strong skills in problem solving.

What we offer you

• Daily coaching and real skill development, you will be sharper in six months than you have ever been.
• A clear path to grow; we promote from within and invest in the people who invest in the mission.
• A team that has your back, and a standard worth being held to.
• Work that lets you end the day knowing you changed the life of someone who served.

Benefits

• Remote-first work, from anywhere in the USA.
• Employer-sponsored medical, dental, and vision coverage.
• Paid time off and company-wide holidays.
• Hospitality experiences and team gatherings that make remote feel connected.

Our Core Values

• Empathy, Without Exception. Every veteran is a person who served, not a case number. We lead with understanding and we hold that standard on the hardest days, in the longest calls, with the most frustrated client. Empathy is the one thing we will never trade away.
• Remarkable Character. We do right by veterans when no one is watching. We tell each other hard truths with care, accept them with humility, and keep our words and our actions pointed at the same goal.
• Relentless Advocacy. We fight for every benefit a veteran earned, and we do not quit when the system pushes back. It is us against the issue, never us against the veteran, and never each other.
• Competitive Greatness. We hold ourselves to an elite standard because the people who served deserve elite representation. We compound small improvements into outsized results, and we build each other into leaders along the way.

True Vet Solutions is an equal opportunity employer. We hire for character and capability, and we welcome applicants of every background. Veterans and military spouses are strongly encouraged to apply.