Intake Specialist (Remote)

True Vet Solutions; New York (NY); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote-first work USA-wide

Medical, dental, vision coverage

Paid time off and holidays

Team coaching and development

Job summary

True Vet Solutions is seeking an Intake Specialist to support veterans navigating VA Disability Claims. You will assess needs, map routes, and help initiate the claim-building process. Work hours are 9am-5pm or 12pm-8pm ET, with a remote-first environment in the USA.

You will develop personalized strategies, gather required documents, and partner with agencies to ensure veterans receive benefits. A compassionate, detail-oriented mindset is essential.

Qualifications

• Prior experience working with Veterans or familiarity with Veterans preferred.
• Strong communication skills (written and verbal) essential.
• Ability to analyze information and make data-driven decisions.
• Process improvement mindset to enhance intake workflows.

Responsibilities

• Conduct intake assessments with veterans to determine needs and goals.
• Develop personalized strategy plans for each veteran based on circumstances.
• Provide advocacy and support to veterans in obtaining necessary documents.
• Assist veterans in completing applications for VA benefits.
• Maintain accurate records of services provided and coordinate with partner organizations.

Skills

Veteran benefits knowledge

Strong communication skills

Analytical skills

Process improvement mindset

Tools

CRM software

Job description

Meet True VetAt True Vet Solutions, we believe no veteran should have to fight alone for what they already earned.Every day in America, veterans walk away from disability benefits they qualify for, not because they don't deserve them, but because the system meant to serve them is slow, confusing, and built to wear people down. We exist to change that. We stand between the veteran and the system, and we do not stop until they receive every benefit they earned.

We are a team of high-empathy, high-standards people doing work that actually matters. We answer the call when someone who served is at the end of their rope, and we turn it into an outcome that changes their life.

The proof is in what our clients live:

Tens of thousands of veterans represented$350M+ in lifetime benefits secured for the people who served4.9-star client rating across 634 reviewsWhere we're going.

We are not building a small shop that helps a few hundred veterans a year. There are millions of veterans in this country leaving earned benefits on the table, and we intend to reach them. We are building the most trusted veteran advocacy organization in America, and we are building it fast. If you are looking for a ceiling, this is the wrong place. If you are looking for a mission big enough to spend a career on, and a company moving fast enough for you to grow into the leader you're capable of becoming, keep reading.

The mission of this roleAs an Intake Specialist, hours of work would be either 9am - 5pm or 12pm - 8pm eastern standard time, you will be responsible for supporting and assisting veterans in navigating the world of VA Disabilities Claims. You will work directly with veterans to assess their needs, strategize the most beneficial route to take for their claim, and assist them in initiating the claim-building process. Your role will be crucial in ensuring our veterans receive the support and care they deserve.

What you'll own

• Conduct intake assessments with veterans to determine their needs and goals
• Develop personalized strategy plans for each veteran based on their unique circumstances
• Provide advocacy and support to veterans in accessing necessary documents for their claim
• Assist veterans in completing necessary paperwork and applications for benefits
• Collaborate with other organizations and agencies to ensure veterans receivecomprehensive support
• Maintain accurate and up-to-date records of services provided to veterans

Requirements

• Prior experience working with Veterans or familiarity with Veterans preferred
• Previous sales experience preferred
• Knowledge of Veteran benefits and resources preferred
• Strong analytical skills using metrics to make sound decisions
• Process improvement mindset
• Strong Communication skills (both written and verbal)

What we offer you

• Daily coaching and real skill development, you will be sharper in six months than you have ever been
• A clear path to grow; we promote from within and invest in the people who invest in the mission
• A team that has your back, and a standard worth being held to
• Work that lets you end the day knowing you changed the life of someone who served

Benefits

• Remote-first work, from anywhere in the USA
• Employer-sponsored medical, dental, and vision coverage
• Paid time off and company-wide holidays
• Hospitality experiences and team gatherings that make remote feel connected

Our Core Values

Our values are the heart of this company. The right person for any role here recognizes themselves in each of them.

• Empathy, Without Exception.
  Every veteran is a person who served, not a case number. We lead with understanding and we hold that standard on the hardest days, in the longest calls, with the most frustrated client. Empathy is the one thing we will never trade away.
• Remarkable Character.
  We do right by veterans when no one is watching. We tell each other hard truths with care, accept them with humility, and keep our words and our actions pointed at the same goal.
• Relentless Advocacy.
  We fight for every benefit a veteran earned, and we do not quit when the system pushes back. It is us against the issue, never us against the veteran, and never each other.
• Competitive Greatness.
  We hold ourselves to an elite standard because the people who served deserve elite representation. We compound small improvements into outsized results, and we build each other into leaders along the way.

True Vet Solutions is an equal opportunity employer. We hire for character and capability, and we welcome applicants of every background. Veterans and military spouses are strongly encouraged to apply.