Appeals Specialist

True Vet Solutions; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote-first work

Medical, dental, and vision coverage

Paid time off

Job summary

True Vet Solutions in the United States is seeking a compassionate, organized Appeals Specialist to support veterans and their families as they navigate VA disability claims. You will be a trusted point of contact, helping veterans understand options after denial, identify errors, and draft persuasive appeal arguments.

You will own reviewing VA Rating Decisions and C&P exams, drafting Supplemental Claims and Higher-Level Reviews, analyzing medical and service records, and keeping deadlines with

Qualifications

• Strong analytical and professional writing skills.
• High attention to detail and accuracy.
• Excellent phone etiquette and verbal communication.
• Proficient with Microsoft 365 (Word, Excel, Outlook).
• Familiar with Chrome, Zoom, and basic internet.
• Self-discipline with strong time management.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology and HIPAA compliance.
• Quiet workspace to complete daily tasks.
• At least 5 years of sales experience.
• Preferred knowledge of VA disability claims and appeals.
• Preferred familiarity with secondary service connections.
• Preferred medical background and experience.

Responsibilities

• Review VA Rating Decisions and C&P exams.
• Draft Supplemental Claims and Higher-Level Reviews.
• Analyze medical and service records.
• Communicate with Veterans regarding evidence needs.
• Maintain accurate case tracking and deadlines.

Skills

Analytical skills

Professional writing

Attention to detail

Phone etiquette

Time management

Multi-tasking

Verbal communication

HIPAA knowledge

Medical terminology

Sales experience

VA claims knowledge

Secondary claims knowledge

Medical background

Tools

Microsoft 365

Word

Excel

Outlook

Chrome

Zoom

Job description

Meet True Vet

At True Vet Solutions, we believe no veteran should have to fight alone for what they already earned.

Every day in America, veterans walk away from disability benefits they qualify for, not because they don't deserve them, but because the system meant to serve them is slow, confusing, and built to wear people down. We exist to change that. We stand between the veteran and the system, and we do not stop until they receive every benefit they earned.

We are a team of high-empathy, high-standards people doing work that actually matters. We answer the call when someone who served is at the end of their rope, and we turn it into an outcome that changes their life. The proof is in what our clients live:

• Tens of thousands of veterans represented
• $350M+ in lifetime benefits secured for the people who served
• 4.9-star client rating across 634 reviews

Where we're going.

We are not building a small shop that helps a few hundred veterans a year. There are millions of veterans in this country leaving earned benefits on the table, and we intend to reach them. We are building the most trusted veteran advocacy organization in America, and we are building it fast. If you are looking for a ceiling, this is the wrong place. If you are looking for a mission big enough to spend a career on, and a company moving fast enough for you to grow into the leader you're capable of becoming, keep reading.

The mission of this role

True Vet Solutions is seeking a compassionate, organized, and veteran-focused Appeals Specialist to support veterans and their families in navigating VA disability claims. The Appeals Specialist serves as a trusted point of contact for veterans, helping them understand their options of denied and underrated claims, identifying errors, and drafting strong, persuasive appeal arguments.

What you'll own

• Review VA Rating Decisions and C&P exams
• Draft Supplemental Claims and Higher-Level Reviews
• Analyze medical and service records
• Communicate with Veterans regarding evidence needs
• Maintain accurate case tracking and deadlines

Requirements

• Strong analytical and professional writing skills.
• High attention to detail.
• Excellent phone etiquette and verbal communication skills.
• Utilize Microsoft 365 applications (Word, Excel, Outlook, etc.) efficiently.
• Chrome, Zoom, and Basic Internet skills.
• Ability to self-discipline and great time management skills.
• Ability to multi-task.
• Knowledge of medical terminology and HIPPA compliance.
• Quiet workspace to complete daily tasks.
• At least 5 years of sales experience.
• Preferred knowledge of VA disability claims and appeals.
• Preferred familiarity with secondary service connection claims.
• Preferred medical background and experience.

What we offer you

• Daily coaching and real skill development, you will be sharper in six months than you have ever been
• A clear path to grow; we promote from within and invest in the people who invest in the mission
• A team that has your back, and a standard worth being held to
• Work that lets you end the day knowing you changed the life of someone who served

Benefits

• Remote-first work, from anywhere in the USA
• Employer-sponsored medical, dental, and vision coverage
• Paid time off and company-wide holidays
• Hospitality experiences and team gatherings that make remote feel connected

Our Core Values

Our values are the heart of this company. The right person for any role here recognizes themselves in each of them.

Empathy, Without Exception.

Every veteran is a person who served, not a case number. We lead with understanding and we hold that standard on the hardest days, in the longest calls, with the most frustrated client. Empathy is the one thing we will never trade away.

Remarkable Character.

We do right by veterans when no one is watching. We tell each other hard truths with care, accept them with humility, and keep our words and our actions pointed at the same goal.

Relentless Advocacy.

We fight for every benefit a veteran earned, and we do not quit when the system pushes back. It is us against the issue, never us against the veteran, and never each other.

Competitive Greatness.

We hold ourselves to an elite standard because the people who served deserve elite representation. We compound small improvements into outsized results, and we build each other into leaders along the way.

True Vet Solutions is an equal opportunity employer. We hire for character and capability, and we welcome applicants of every background. Veterans and military spouses are strongly encouraged to apply.