PT Package Center Supervisor

hcmportal; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

UPS is seeking a supervisor to analyze and plan the center’s daily package dispatch, address operational service issues, and ensure customer satisfaction. This permanent, full-time role emphasizes coordination of dispatch results to optimize routes and service performance.

The position requires training and certification to perform multiple operational roles, contributing to a flexible and efficient operation that supports UPS’s commitment to service excellence.

Qualifications

• This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility.
• This position analyzes and plans the center’s daily package dispatch and handles operational service issues while ensuring customer satisfaction.

Responsibilities

• Analyze daily dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to meet internal and external customer satisfaction.
• Provide customer service support, answering messages and following up on destinations.

Skills

Customer service

Operational planning

Team coordination

Communication

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.