Part Time Package Center Supervisor

hcmportal; Tempe (AZ); On-site; USD 65,000 - 75,000; Full time

Job summary

UPS in Tempe, AZ is seeking a Supervisor to oversee daily package dispatch, analyze results, and drive operational efficiency. The role requires coordinating the center’s activities to ensure timely deliveries and handling customer inquiries to maintain service quality.

The position emphasizes on-site supervision, dispatch optimization, and a commitment to reliable customer service, with a focus on safeguarding performance and satisfaction.

Qualifications

• Experience analyzing dispatch results and planning daily center operations.
• Ability to coordinate internal/external stakeholders to ensure smooth workflows.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Analyze and plan the center’s daily package dispatch to maximize service performance.
• Coordinate needs and efforts of the operation to meet customer satisfaction.
• Provide customer service support (responses to messages, follow-ups, etc.).

Skills

Dispatch planning

Operations management

Customer service

Team leadership

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.