PT Package Center Supervisor

United Parcel Service Sweden Aktiebolag; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

UPS in New York is seeking a supervisor trained to perform multiple operational roles to increase flexibility and efficiency in daily dispatch. You will analyze dispatch results, streamline routes, and coordinate the operation to meet internal and external customer needs.

The role emphasizes customer service support, handling messages and follow-ups, and ensuring smooth execution of procedures and system management to maintain high service levels.

Qualifications

• Eligible to work in the U.S. (citizen or permanent resident) per legal requirements.

Responsibilities

• Analyze and plan the center's daily package dispatch.
• Coordinate the needs and efforts of the operation to ensure customer satisfaction.
• Provide customer service support such as answering messages and follow-ups.
• Facilitate smooth execution of operational procedures and systems management.

Job description

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent

Other Criteria:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.