PT Patient Care Coordinator

Ball State University; United States; On-site; USD 20,000 - 23,000; Part time

Job summary

Ball State University invites applications for a part-time Patient Care Coordinator within the Interprofessional Community Clinics (ICCs). You will support daily clinical operations, assist with patient registration and scheduling, and manage front-office communications and records.

This role requires organization, patient service orientation, and a proactive approach in a collaborative healthcare setting. The position is 25 hours per week, non-exempt, with no benefits.

Qualifications

• 18 months of specialized training or related experience beyond high school.
• At least 1 year of office support experience.
• Proficiency with computer systems and software.
• Clear, professional communication with diverse people.
• Strong organizational skills and ability to work autonomously.
• Proactive, initiative-driven attitude.

Responsibilities

• Register and schedule patients for ICC services.
• Answer calls, emails, and inquiries about ICC services and costs.
• Assist with check-in/out procedures for scheduled services.
• Maintain patient health records and prepare reports/disclosures as needed.
• Load insurance profiles in the EHR and assist with billing tasks.
• Support outreach events and maintain HIPAA confidentiality.

Skills

Office support

Communication

Organization

Autonomy

Computer skills

Education

18 months specialized training

Associate degree

Tools

EHR systems

Job description

Position Title: PT Patient Care Coordinator Compensation: $15.00 - 16.26 Department: Interprofessional Community Clinics Start Date: 10/19/2026

About this opportunity: The College of Health at Ball State University invites applications for a part-time Patient Care Coordinator within the Interprofessional Community Clinics (ICCs). This position plays an important role in supporting the daily clinical operations of the ICCs while serving as a welcoming and professional point of contact for patients, clients, visitors, and community partners. The Patient Care Coordinator assists with patient registration and scheduling, clinic communications, patient record management, billing-related support activities, and front-office operations. This role is ideal for an organized, service-oriented professional who enjoys working in a collaborative healthcare environment and is committed to providing exceptional patient support and customer service. Candidates who are proactive, detail-oriented, and passionate about supporting community-based healthcare services are encouraged to apply. This position is part-time, non-exempt staff at 25 hours per week. Benefits are not available for this position. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring:

Position Function:

The Part-time Patient Care Coordinator supports the clinical operations for the College of Health (CoH). The position carries out administrative duties for the Interprofessional Community Clinics (ICCs), and serves as a contact point for our patients, clients, visitors, and their family members.

Duties and Responsibilities:

• Register and schedule patients/clients for services provided by the Interprofessional Community Clinics (ICCs).
• Answer phone calls, respond to emails, and field patient inquiries regarding the various service lines and associated costs for services provided by the ICCs.
• Assist patients with check in/out procedures for their scheduled services within the ICCs.
• Maintain and manage patient health records including but not limited to preparing patient reports and related documents to be faxed or mailed, scanning documents for electronic patient charting, and filling patient requests for authorized disclosures of records.
• Ensure clinic forms and materials are available and organized which includes keeping common areas stocked with appropriate educational and promotional materials.
• In coordination with the ICCs' administrative team, complete financial/patient billing related tasks (e.g., complete weekly financial deposits, load insurance profiles in the electronic health records system, follow-up with accounts receivable, etc).
• Assist ICCs in preparing for various outreach events which may include attendance at select events throughout the year.
• Maintain patient confidentiality and adhere to ICCs’ policies and procedures for securing protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Adhere to, and strictly follow, policies and procedures on security related to clinical spaces and patient care and safety.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

Minimum Qualifications:

• Eighteen months of specialized training or education beyond high school or equivalent amount of related experience.
• At least one year of office support experience or equivalent.
• Proficiency in using computer systems and software.
• Thorough ability to communicate with a wide variety of people in a precise and professional manner.
• Strong organizational skills.
• Ability to work autonomously and take initiative.

Preferred Qualifications:

• Associate degree or equivalent.
• Previous experience in healthcare administration.
• Experience managing patient account balances and health insurance claims processing.

Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly. There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family. We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position.

Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]