Technology Advisor

Ball State University; United States; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid vacation (24 days)

Sick days (12)

Holidays (10)

Parental leave

Health and dental insurance

Tuition benefits

Job summary

Ball State University is seeking a Technology Advisor within Information Technology to join an exceptional team focused on desktop and mobile computing solutions. You will research, propose, and procure technology for campus initiatives and coordinate day-to-day vendor relationships.

The role emphasizes collaboration with IT leadership and campus partners, handling procurement activities, budgets, RFPs/RFQs, and ensuring security documentation such as ISO 27001 or SOC 2 reports.

Qualifications

• Bachelor's degree from an accredited college or university by date of appointment.
• Or, in lieu of a Bachelor's degree: Associate's degree plus an additional combination of education or experience in Information Technology equivalent to two years.
• Or 3. High school diploma or GED plus an additional combination of education or experience in Information Technology equivalent to four years.
• At least two years of experience working in a technology procurement, vendor relations, project management, technology support role, or related field.
• Excellent oral and written communication skills; exceptional customer service skills; strong analytical and problem-solving skills; strong organizational skills.

Responsibilities

• Coordinate the overall annual College Technology Plans for all Academic colleges.
• Serve as a technology advisor in making recommendations to campus departments on the best technology to meet their needs.
• Work with Technology Helpdesk and Desktop Support units, collaborating on orders, scheduling, and installation timelines of new equipment for all campus partners.
• Coordinate with technology vendors and suppliers in support of assigned IT initiatives, procurement activities, and projects.
• Contact technology vendors for product information, price quotes, availability of items, and order requirements or restrictions.
• Work with IT leadership on all technology planning, allocations and budgets ensuring accurate allocations and yearly budgeted amounts are accurately maintained.
• Collaborate and support IT leadership on projects and strategic initiatives, including the IT Software Review process and other projects as needed.
• Onboard new technology vendors as needed by coordinating required information and documentation.
• Collaborate on periodic vendor reviews, which may involve scheduling, reviewing proposals, meeting coordination, proposal reviews, competitor identification, vendor research, requesting public records from other universities, organizing, and serving as the point of contact for vendor engagements.
• Coordinate Request for Proposals (RFP) and Request for Quotes (RFQ) as needed for technology projects.
• Provide essential documentation and consistent communication as needed to support these processes.
• Provide timely communication and updates on projects, initiatives, and activities to IT leadership via their preferred means of communication (i.e. ticketing system, email, verbal etc..).
• Perform other related duties as assigned.

Skills

Excellent communication

Customer service

Analytical skills

Organizational skills

Education

Bachelor's degree

Associate's degree + IT experience

High school diploma + IT experience

Job description

Position Title: Technology Advisor

Compensation: $50,000 - $60,000

Department: Unified Technology Support_A

About this opportunity: Join Information Technology at Ball State University as a Technology Advisor. We are seeking an exceptional communicator and customer service professional with deep expertise in desktop and mobile computing technology. In this role, you will collaborate on campus projects and initiatives to research, propose, and procure technology solutions aligned with strategic university goals. You will also coordinate day-to-day vendor relationships and help guide the evolution of technology at Ball State. This is a great opportunity to help shape the future of technology provided by Ball State University.

What you'll do and what you'll bring:

Position Function: Serve as an integral team member who assists with the coordination and procurement of technology for campus initiatives. Research and propose technology solutions to match the needs of campus partners and associated projects. Serve as the vendor relationship coordinator for Information Technology (IT) and act as the day-to-day point of contact for IT vendors. Collaborate with IT leadership, technical teams, campus partners, budget personnel, and external vendors on technology initiatives and projects.

Duties and Responsibilities:

1. Coordinate the overall annual College Technology Plans for all Academic colleges. This may include communicating directly with Deans, Associate Deans, and support staff; Ensure requested technology meets University standards and recommend alternatives as needed; Work with Technology vendors to assure correct and best-priced equipment.
2. Serve as a technology advisor in making recommendations to campus departments on the best technology to meet their needs. Maintain up-to-date knowledge of computer technology.
3. Work with Technology Helpdesk and Desktop Support units, collaborating on orders, scheduling, and installation timelines of new equipment for all campus partners. Communicate directly with partners to set and manage expectations on anticipated timelines.
4. Coordinate with technology vendors and suppliers in support of assigned IT initiatives, procurement activities, and projects. Serve as a point of contact for specific vendor engagements, product inquiries, implementations, and purchasing activities within the scope of assigned responsibilities. Facilitate consistent communication between vendors, IT subject matter experts, IT leadership, and campus stakeholders to support project timelines, deliverables, pricing, and technical requirements.
5. Contact technology vendors for product information, price quotes, availability of items, and order requirements or restrictions. Work with vendors and negotiate when possible to obtain the best overall pricing. Work with vendors to ensure IT Security has the needed Security documentation such as ISO 27001 and/or SOC type 2 reports. Establish and maintain relationships with external vendors to coordinate progress and accelerate vendor issues as needed.
6. Work with IT leadership on all technology planning, allocations and budgets ensuring accurate allocations and yearly budgeted amounts are accurately maintained. Work with the vendors and coordinate any contracts with the IT leadership.
7. Collaborate and support IT leadership on projects and strategic initiatives, including the IT Software Review process and other projects as needed. Attend and facilitate meetings, and communicate objectives effectively to team members and partners.
8. Onboard new technology vendors as needed by coordinating required information and documentation.
9. Collaborate on periodic vendor reviews, which may involve scheduling, reviewing proposals, meeting coordination, proposal reviews, competitor identification, vendor research, requesting public records from other universities, organizing, and serving as the point of contact for vendor engagements.
10. Coordinate Request for Proposals (RFP) and Request for Quotes (RFQ) as needed for technology projects. Provide essential documentation and consistent communication as needed to support these processes.
11. Provide timely communication and updates on projects, initiatives, and activities to IT leadership via their preferred means of communication (i.e. ticketing system, email, verbal etc..).
12. Perform other related duties as assigned.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university by date of appointment.
• Or, in lieu of a Bachelor's degree: Associate's degree plus an additional combination of education or experience in Information Technology equivalent to two years.
• Or 3. High school diploma or GED plus an additional combination of education or experience in Information Technology equivalent to four years.
• At least two years of experience working in a technology procurement, vendor relations, project management, technology support role, or related field.
• Excellent oral and written communication skills; exceptional customer service skills; strong analytical and problem-solving skills; strong organizational skills.

Preferred Qualifications:

• Bachelor's degree in computer technology, information systems, computer science, communication, or related area.
• Additional years of technology support, project management, and vendor relations experience.

What we offer:

• paid 24 vacation days, 12 sick days and 10 holidays a year
• paid parental leave (6 weeks)
• affordable health and dental insurance
• robust long-term disability and life insurance plans
• range of retirement benefits to provide financial security to you and your family
• cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State
• cover 100 percent of the tuition costs for you to earn your undergraduate degree
• 80 percent of your graduate tuition

When you work for us, you are family.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package? We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet.

If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.

Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action.

Our main priority: uplifting students so they can discover their full potential. This is how we fly.

Ball State University is an equal opportunity employer.

All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position.

Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306

8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]