PT Operations Assistant

Centers; Birmingham (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

CENTERS is seeking a facility operations team member to greet guests, enforce policies, and assist members with questions about programs and services at the Recreation Center.

The role involves tours, maintaining clean facilities, supporting rentals/events, and handling administrative tasks while communicating clearly with patrons and staff.

Qualifications

• Strong customer service skills and basic computer skills.
• Ability to enforce policies and handle conflicts.
• Able to manage multiple tasks with interruptions.
• CPR/AED/FA Professional Rescuer certification required.

Responsibilities

• Greet members and guests and verify identification.
• Communicate and enforce center policies on access, sales and registrations.
• Provide tours and communicate program details to patrons.
• Maintain facility cleanliness and safety in all areas.
• Assist with rentals and events setup/breakdown.
• Perform administrative tasks and respond to inquiries.

Skills

Customer service

Policy enforcement

Communication

Multitasking

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Primary Responsibilities:

[To perform this job successfully, an individual must be able to perform primary and administrative responsibilities satisfactorily.]

• Greet all members and guests who enter the facility, ensuring proper identification is used
• Communicate and enforce all policies and procedures to patrons in regards to access control, sales, and registrations
• Be knowledgeable about programs and services offered by University of Recreation & Wellbeing in order to communicate all policies and procedures to patrons and guests and answer questions they may have about our facility, memberships, or programs and services
• Provide tours to current and prospective members of the Recreation Center
• Continually monitor and maintain cleanliness of entire facility, including, but not limited to, lobby, fitness spaces, equipment, locker rooms, and restrooms
• Understand and demonstrate competencies in department Emergency Action Plan
• Ensure facility laundry is completed throughout the day
• Setup/Breakdown for rentals and special events
• Other duties as assigned

Equipment Issue:

• Issue equipment through Rec Automation
• Properly check patron,member, and student access through Rec Automation
• Document all access control and system issues
• Relay pop-up messages to members and troubleshoot accordingly

Administrative Responsibilities:

• Attend staff meetings and trainings hosted by University of Recreation & Wellbeing
• Check email on a regular basis for communication amongst Operations staff
• Maintain lost and found database documenting items found within the Recreation Center and inquiries from patrons regarding lost items

Qualifications

• Ability and willingness to enforce policies and handle conflict
• Strong customer service skills and basic knowledge of computer skills
• Ability to handle several tasks at once with frequent interruption
• Ability to be certified as a CPR/AED/FA Professional Rescuer through the American Red Cross

Work Environment and Physical Demands

Work Environment:

Office environment/fitness center environment

Moderate to loud noise

Physical Demands:

• Standing or walking
• Repetitive wrist, hand, or finger movement (while operating computer equipment)
• Occasional bending, stooping
• Eye-hand coordination (keyboard typing)
• Hearing and talking

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.