PT Facility Manager

Centers; West Haven (CT); On-site; USD 32,000 - 52,000; Full time

Job summary

CENTERS, LLC is seeking a Front-Line Operations Supervisor to oversee the Beckerman Recreation Center at ChargerREC. You will supervise on-site staff, ensure smooth facility operations, and provide welcoming customer service to members, guests, and participants while enforcing center policies.

You will coordinate with professional staff, handle memberships and events, and maintain cleanliness and safety standards. Some evenings or weekend shifts may be required.

Qualifications

• Dependable and punctual with flexible hours.
• Able to deliver excellent front-line customer service.
• Willingness to enforce building policies and procedures.
• Capable of multitasking during busy shifts.
• Demonstrates critical thinking and leadership when needed.

Responsibilities

• Oversee on-site operations of the Beckerman Recreation Center.
• Supervise and lead on-site staff.
• Communicate with professional staff after hours when needed.
• Assist with memberships, sales, and event-related transactions.
• Complete general cleaning duties and PPE compliance.

Skills

Dependability

Flex hours

Customer service

Policy enforcement

Multi-tasking

Critical thinking

Leadership

Teamwork

Diversity & inclusion

Positive attitude

Education

CPR/AED/First aid

Tools

Membership software

Job description

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Responsibilities

Essential Responsibilities

• Understand and support the mission and values of ChargerREC
• Assist in the overall success and development of ChargerREC programs and facility operations of the Beckerman Recreation Center
• Understand, articulate, enforce, and comply with ChargerREC policies and procedures
• Serve as front line customer service representatives to members, guests, and visitors
• Provide a welcoming and inclusive environment to members, guests, participants, and fellow staff
• Effectively communicate to members, guests, participants, and fellow staff
• Arrive on time and prepared to all assigned shifts
• Ensure staff coverage for any assigned shifts which the employee cannot work
• Actively participate in meetings/trainings
• Complete required reports and checklists
• Assist with setup/breakdown for ChargerREC programs/operations and external events
• Serve as responder and/or support staff for emergencies as required by position and training
• Other duties as required

Position Specific Responsibilities

• Oversee the on-site operations of the Beckerman Recreation Center
• Supervise and lead on-site staff members
• Utilize critical thinking to resolve issues and support fellow staff
• Communicate with professional staff during non-business hours as needed
• Assist in membership and administrative operations and projects as assigned
• Effectively process memberships, sales, equipment rentals, and other customer service related transactions
• Complete general and assigned cleaning duties including compliance with PPE standards
• Assist in daily opening/closing of the facility
• Complete administrative tasks and projects as required

Qualifications

Essential Qualifications & Skills

• Dependability to arrive on time and be prepared for assigned shifts
• Ability to work flexible hours
• Ability to provide exceptional customer service
• Willingness and ability to enforce policies
• Ability to complete several tasks at once with frequent interruption
• Ability to demonstrate critical thinking and resilience when needed
• Ability to demonstrate leadership when needed
• Ability to work independently and as part of a team
• Ability to work in a diverse and inclusive environment
• Ability to provide a positive attitude and demonstrate a willingness to accept and improve upon constructive feedback from supervisors and professional staff

Position Specific Qualifications & Skills

• Prior experience working with ChargerREC as a Graduate Assistant
• Ability to operate computer and membership software
• CPR/AED/First aid certification preferred. If not certified, certification/training will be provided to selected candidates

Work Environment and Physical Demands

Work Environment

Several hours on feet/walking around Moderate to loud noise

Physical Demands

• Assisting in equipment moving and event setups requiring lifting exceeding 55lbs
• Ability to complete required cleaning and organization of fitness equipment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.