PT Monitor Mentor - Northside Branch

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Cincinnati and Hamilton County Public Library seeks a Monitor Mentor to engage youth and adults at branch locations, fostering a welcoming environment for library use and enjoyment. The role emphasizes positive interactions and support for programming under librarian direction.

Responsibilities include building rapport, assisting with youth engagement, mediating conflicts, and upholding library policies. Evening and weekend hours may be required to meet community needs.

Qualifications

• Customer service skills and the ability to enforce patron policies.
• Ability to work independently and with others in varying situations.
• Comfort with using library technologies and locating information.
• Physically able to lift under 25 pounds and push carts up to 150 pounds.
• Ability to work irregular hours including evenings and weekends.

Responsibilities

• Build rapport with youth and adults to promote a safe, engaging library environment.
• Assist staff with youth engagement and age-appropriate programming under supervision.
• Defuse conflicts and promote peaceful library use using restorative practices.
• Collaborate with neighborhood partners and share information about youth behavior as appropriate.
• Support and enforce the Library's customer policies and procedures.

Skills

Customer service

Policy enforcement

Independent work

Tech literacy

Mobility/physical tasks

Evenings/weekends availability

Education

High school diploma or equivalent

Job description

POSITION SUMMARY: The Monitor Mentor engages with youth and adults at the branch locations to maintain an environment conducive to library use and enjoyment, emphasizing positive interactions.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Builds rapport and relationships with youth and adults in the branch to promote a safe environment and engagement with library resources.
• Assists other staff in supporting positive youth engagement in the branch, including executing age-appropriate programming under the direction of a librarian.
• Defuses and mediates confrontations, reduces tensions, and promotes peaceful library use through restorative practices.
• Establishes and maintains collaborative relationships with neighborhood stakeholders, including law enforcement, school resource departments, and community organizations, and shares information about youth behavior as appropriate with designated neighborhood partners.
• Supports and enforces the Library’s customer policies and procedures, including the Standards of Library Behavior. Alerts Public Safety staff and location leadership about concerning behavior.
• Assists library customers with basic information regarding library rules, policies, organization, locations, services, and facilities.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library'sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to interpret and enforce patron policies to promote a safe and welcoming customer environment.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects less than 25 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS:

• Education: High school diploma or equivalentis required.
• Certifications or licensure: None.
• Years of relevant experience: None. Experience in youth or adult education or social work is preferred.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.