PT Library Customer Adviser - Madeira Branch

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Cincinnati & Hamilton County Public Library is seeking a part-time PT Library Customer Adviser at the Madeira Branch. The role includes circulation, reference assistance, technology support, and event setup, contributing to exceptional public service.

You will assist patrons, manage materials, and support branch operations. Applicants should have a high school diploma and be able to work evenings and weekends, with physical duties such as lifting up to 50 pounds and pushing carts.

Qualifications

• High School diploma or equivalent required.
• No prior experience required.

Responsibilities

• Circulates materials to customers, including checkout, holds, registrations, and fee collection.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in desk setup, bookdrop, delivery, ILS reports, supply orders, and interagency requests.
• Assists in collection maintenance, weeding, and shelf reading.
• Assists with programs, displays, and meeting room approvals.
• Refer customers’ issues to managers or designated staff.
• Prepares and deposits money from fees.
• Serve as person-in-charge in absence of leadership.
• Interpret policies to the public in a customer-friendly manner.
• Support library mission, diversity, equity and inclusion efforts.
• Comply with workplace policies and procedures.

Skills

Customer service

Materials organization

Independent work

Technology literacy

Physical stamina

Flexible hours

Education

High School diploma

Job description

PT LIBRARY CUSTOMER ADVISER - MADEIRA BRANCH

Date posted: 8/17/2026

POSITION SUMMARY

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS

24 hours per week, including evenings and weekends

SALARY

$17.48

DEADLINE

Until Filled

Equal Employment Opportunity Employer