PT Key Holder

PetPeople; Cincinnati (OH); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Competitive compensation

Associate discount

Job summary

A local pet retail store is seeking a PT Key Holder in Cincinnati, OH. The successful candidate will ensure outstanding customer service, maintain strong product knowledge, and assist with inventory management. Previous retail experience as a Key Holder or Lead is preferred. Responsibilities also include engaging customers and maintaining store cleanliness. This role requires energy, enthusiasm, and the ability to work varied hours, including nights and weekends.

Qualifications

• Previous retail experience as a Key Holder/Lead is preferred.
• Strong focus on building customer relationships is essential.
• Ability to move merchandise up to 50lbs frequently.

Responsibilities

• Ensure outstanding service and engage customers meaningfully.
• Maintain product knowledge and clean store organization.
• Assist with shipment processing and inventory management.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Job description

Join to apply for the PT Key Holder role at PetPeople

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long-term relationships.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi-task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

We offer competitive compensation and a great associate discount.

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