PT Front Desk Clerk

Hilton Grand Vacations; Mishawaka (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Tuition reimbursement programs

Paid vacation and sick days

Employee stock purchase program

Job summary

Hilton Grand Vacations is seeking a Front Desk Clerk to welcome guests and owners, check-in and check-out, and manage front desk operations at Varsity Clubs South Bend, a Hilton Vacation Club. The role supports guest services with folio creation, payments, and coordination of housekeeping requests, while maintaining stocked arrival packets and information.

Ideal candidates will have proficient English, strong multi-tasking abilities, and at least 6 months of customer service experience, with

Qualifications

• Proficient English Language.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6-month Customer Service Experience.
• Open and flexible availability, including weekends and holidays.

Responsibilities

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Prepares and consistently restocks the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

Skills

Proficient English

Multitasking

Customer service

Open availability

Job description

Amazing opportunity to join the Team at Varsity Clubs South Bend a Hilton Vacation Club. The 86 room Hotel is located 1 mile from the University of Notre Dame, and is a themed Resort with the back drop of memorabilia the University. Become a Hilton Grand Vacations Team Member of this award winning group.

Pay: $14.00 hourly

Here’s why you will love it here:

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

As a Front Desk Clerk, you will be:

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Prepares and consistently restocks the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Proficient English Language
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6-month Customer Service Experience
• Open and flexible availability, including weekends and holidays.

Preferred, but not required

• Experience as a Front Desk/Guest Services Agent.
• Cash/Credit card transactions.
• Background in Resort Hospitality or related industries.