PT Fitness Desk Attendant – Guest Experience

Army Navy Country Club; Arlington (VA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Complimentary Meals

Club-sponsored Staff Events

Five Star Employee Recognition Program

Job summary

Army Navy Country Club in Arlington VA is seeking a friendly, reliable Fitness Desk Attendant to join our team at the fitness facility. This part-time role serves as the primary contact for members and guests, delivering a professional and welcoming experience while maintaining cleanliness, organization, and safety.

The position requires strong customer service, multitasking, and administrative skills, with responsibilities including payments processing, program support, and coordination of

Qualifications

• High school diploma or equivalent required; some college coursework in hospitality, fitness, or recreation management preferred.
• Previous customer service or front desk experience, ideally in a fitness, hospitality, or country club environment.
• Strong interpersonal and communication skills with a professional and courteous demeanor.
• Ability to multitask and manage a variety of administrative responsibilities in a fast-paced setting.
• Proficient in basic computer applications and member management software (e.g., MindBody, Club Automation, Jonas, or equivalent).
• Competency in Microsoft Suite (Word, Excel, Outlook) and web applications.
• Must have CPR/AED and First Aid certifications (or willingness to obtain within 6 weeks of hire).

Responsibilities

• Greet members and guests as they enter the fitness facility with exceptional customer service.
• Respond to member/guest suggestions, concerns, and complaints in a timely, professional manner and escalate to management as needed.
• Fulfill front desk administrative duties and process member/guest payments in the JONAS system.
• Ensure facility cleanliness and manage inventory of supplies and retail products.
• Occasionally perform light cleaning, replace equipment wipes, and replenish water cups when necessary.
• Submit help desk tickets as needed.
• Assist with the administrative portion of Fitness & Wellness programs.
• Network, engage, and interact with all members, guests, and clients in a professional manner.
• Support coordination of fitness programs, personal training sessions, and special events.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Hospitality

Education

High school diploma

Tools

MindBody

Club Automation

Jonas

Microsoft Office

Job description

Army Navy Country Club in Arlington VA is seeking a friendly, reliable Fitness Desk Attendant to join our team at the fitness facility. This part-time role serves as the primary contact for members and guests, delivering a professional and welcoming experience while maintaining cleanliness, organization, and safety.

The position requires strong customer service, multitasking, and administrative skills, with responsibilities including payments processing, program support, and coordination of