PT Evening Front Desk Clerk

Holiday-Inn-Express-Mccook; McCook (NE); On-site; USD 12,000 - 16,000; Part time

Benefits offered by this job

Competitive pay

Paid time off

Professional development opportunities

Positive and supportive work environem

IHG hotel discounts

Job summary

Holiday Inn Express in McCook is seeking a friendly PT Front Desk Clerk to join our team and provide excellent customer service to guests. The successful candidate will handle guest check-ins/check-outs, answer calls, and perform a variety of administrative tasks in a fast-paced environment.

Qualifications include strong communication and customer service skills, ability to multitask, and fluency in English. Weekend and evening shifts are required.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Proficiency with computer systems and software including Microsoft Office and property management systems.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Handle guest check-ins and check-outs, verify reservations and collect payment.
• Answer and route calls, take messages and transfer as needed.
• Perform administrative tasks such as scheduling and mail handling, maintain records.
• Keep front desk area clean and organized at all times.
• Provide excellent guest service and assist with inquiries and requests.
• Assist with folding laundry and light cleaning of public areas.

Skills

Strong communication and customer care

Multitasking in high-volume workload

English fluency

Tools

Microsoft Office

Property Management Systems

Job description

Introduction

Holiday Inn Express in McCook is seeking a friendly and organized PT Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment. Weekend and evening shifts.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned; help with folding laundry and light cleaning of the public areas.

Qualifications

• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Perks

• Competitive pay
• Paid time off
• Professional development opportunities
• Positive and supportive work environment
• IHG hotel discounts