PT Evening Front Desk Clerk

Holiday Inn Express McCook; McCook (NE); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Paid time off

Professional development opportunities

IHG hotel discounts

Job summary

Holiday Inn Express McCook seeks a friendly PT Front Desk Clerk to deliver outstanding guest service at the front desk. You will check guests in and out, answer calls, and perform a range of administrative tasks in a fast-paced hotel environment.

Strong communication, multitasking ability, and basic computer/software skills are required. Weekend and evening shifts are part of this role, with opportunities for professional development and employee discounts.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a high-volume environment.
• Fluency in English; additional language skills are a plus.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment.
• Answer and route calls, including taking messages and transferring calls as needed.
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records.
• Ensure that the front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Other duties as assigned; help with folding laundry and light cleaning of the public areas.

Skills

Strong communication and customer

Multitasking

Computer systems proficiency

English fluency

Tools

Microsoft Office

Property management systems

Job description

Introduction

Holiday Inn Express in McCook is seeking a friendly and organized PT Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment. Weekend and evening shifts.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment

• Answer and route calls, including taking messages and transferring calls as needed

• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records

• Ensure that the front desk area is clean and organized at all times

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Other duties as assigned; help with folding laundry and light cleaning of the public areas.

Qualifications

• Strong communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Fluency in English is required; additional language skills are a plus

Perks

• Competitive pay

• Paid time off

• Professional development opportunities

• Positive and supportive work environment

• IHG hotel discounts