Part Time Evening Front Desk Attendant

GetHired, Inc.; Lincoln (NE); On-site; USD 17,000 - 25,000; Part time

Job summary

GetHired, Inc. is seeking a friendly and organized Front Desk Clerk to join our hotel team in Lincoln, Nebraska.

You will welcome guests, manage check-ins and check-outs, answer calls, and coordinate a range of administrative tasks to keep our front desk running smoothly. The ideal candidate has strong communication and customer service skills, the ability to multitask in a fast-paced environment, and familiarity with computer systems such as Microsoft Office and hotel software.

Qualifications

• Experience in customer service or front desk roles.
• Strong communication and customer service skills are required.
• Familiarity with hotel software like HotelKey is a plus.

Responsibilities

• Check-in and check-out guests and verify reservation details.
• Answer and route calls, take messages and transfer as needed.
• Perform administrative tasks and maintain records for the front desk.
• Keep the front desk area clean and organized.
• Provide excellent customer service and handle guest questions and concerns.
• Perform additional duties as assigned.

Skills

Customer service experience

Strong communication skills

Multitasking

English fluency

Tools

Microsoft Office

Property management systems

Job description

Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Qualifications:

• Preferred experience as a front desk clerk or in a customer service role
• Strong communication and customer service skills
• Preferred HotelKey experience
• Ability to multitask and handle a high-volume workload
• Experience with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Hours will be an average of 15 hours per week- mainly Friday and Saturday evenings- This is a MUST. Can be more hours depending on staffing availabilities.