PT Domestic Customer Service Representative

MicroAire Surgical Instruments LLC; Charlottesville (VA); On-site; USD 28,000 - 32,000; Part time

Job summary

MicroAire Surgical Instruments LLC is seeking a Part Time Domestic Customer Service Representative in Charlottesville to handle domestic orders, repairs and credits, and to establish new accounts while delivering exceptional service to customers and sales representatives.

The role requires a minimum of two years in customer service, proficiency in MS Excel, Word, and Outlook, and the ability to multi-task under pressure.

Qualifications

• Minimum of two years prior customer service experience required.
• Education: High School diploma or GED; college experience or degree a plus.

Responsibilities

• Handle domestic orders, repairs and credits.
• Establish new customer accounts.
• Respond to inquiries from customers and sales representatives with exceptional service.
• Proactive and reactive duties with attention to detail.

Skills

Customer service

Multitasking

Detail-oriented

Written communication

Education

High School diploma or GED

College experience or degree (a plus)

Tools

MS Excel

MS Word

MS Outlook

Job description

MicroAire Surgical Instruments LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

MicroAire Surgical Instruments, LLC. is a fast-growing medical device company seeking a Part time Domestic Customer Service Representative.

MicroAire is one of four companies within Medical Group of Marmon Holdings, Inc., under Berkshire Hathaway, Inc., a Fortune 100 company. MicroAire has experienced record growth in recent years and is staged to continue or exceed this growth trajectory.

If you are passionate about delivering exceptional customer service in a fast paced team environment, are a quick learner for a large product portfolio, have a good attention to detail and call center experience this could be the role for you.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Part Time Domestic Customer Service Representative role is responsible for proactive and reactive activities pertaining to domestic orders, repair and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives with exceptional customer service, follow-through and attention to detail.

EDUCATION & EXPERIENCE

Education: High School diploma or GED; college experience or degree a plus. Experience: Minimum of two years prior customer service experience required, preferably in an active call center environment.

JOB KNOWLEDGE, SKILLS & ABILITIES

Good customer service skills. Proficient in MS Excel, Word and Outlook. Ability to multi-task, while staying focused under pressure. Must be detail oriented, possess strong organizational skills and maintain a low error rating. Requires excellent written communication skills. Must have the ability to handle difficult situations, while maintaining or exceeding customer expectations.

Pay Range: $20.50- $23.00/hr

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Welcome to the biggest small business you’ll ever find.

Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.