PT Customer Service Representative

National Fitness Partners; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

National Fitness Partners is seeking a part-time Customer Service Representative to join their team in Philadelphia. In this entry-level role, you will provide superior service to members, answer inquiries, and assist with gym operations. Enjoy a positive work environment with growth opportunities and a starting pay of $12 per hour, with increases based on tenure.

Benefits

Growth Opportunities

Competitive pay

PTO for all employees

Employee Assistance Program

Free Black Card Membership

Qualifications

• Responsible for providing a superior level of customer service to members.
• Ability to respond to member questions and concerns in a timely manner.
• Experience in handling customer interactions positively.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet and assist new members.
• Process purchases and promote fitness classes.

Skills

Customer Service

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

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Part-Time: Starting at $12 per hour.

This position is for a

Part-Time: Starting at $12 per hour.

This position is for a morning opener, 3 days a week.

Hourly increases at 180 days, 1 year, and every 6 months after the first year, based on the anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.
  
  

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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