Patient Services Representative

CommUnityCare Health Centers; Austin (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

CommUnityCare Health Centers is seeking a Patient Services Representative to be the initial contact for patients. You will schedule appointments, provide information on prescriptions, and maintain confidentiality while ensuring excellent patient care. The role requires a high school diploma and prior experience in a medical or call-center setting. Bilingual candidates (English/Spanish) are strongly preferred.

Qualifications

• 1 year previous experience in a medical or call-center setting required.
• Ability to type at least 45 wpm.
• Previous scheduling, registration, billing, or administrative assistant experience.

Responsibilities

• Provide exceptional customer service to all patients including scheduling appointments.
• Interview new patients to gather demographic and insurance information.
• Ensure a positive patient experience through professional interaction.

Skills

Customer service

Appointment scheduling

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Epic EPM/EMR Systems

Microsoft Office

Job description

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Remote within Central Texas

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed.

Overview

Remote within Central Texas

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed.

Responsibilities

Essential Duties:

• Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the EPIC Electronic Practice Management (EPM) system.
• Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. Maximize CommUnityCare resources through efficient scheduling practices.
• Interview new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling process.
• Identify urgent scheduling needs and prioritize them with the appropriate clinic.
• Resolve patient inquiries as directed.
• Facilitate financial screening services.
• Perform other duties as assigned.
• Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette.
• Maintain strict confidentiality of personal health information (PHI).
• Meet or exceed identified patient experience metrics
• Schedule appointments accurately and efficiently, using established guidelines.
• Follow standardized patient scheduling practices, utilizing telephone scripts as provided.
• Maintain a positive and flexible attitude, cooperate and work collaboratively to help others.
• Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others.
• Collaborate with all departments and divisions of CommUnityCare to provide patient-centered care.
• Follow the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times
  
  

Knowledge/Skills/Abilities

• Knowledge of appointment scheduling.
• Ability to implement defined scheduling protocols.
• Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager.
• Working knowledge of the Epic EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel.
• Bilingual (English/Spanish) strongly preferred.
• Ability to multitask while working in a fast-paced environment.
  
  

Qualifications

MINIMUM EDUCATION: High school diploma or equivalent

Minimum Experience

• 1 year previous experience in a medical or call-center setting required
• Ability to type at least 45 wpm
• Previous scheduling, registration, billing, or administrative assistant experience

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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