Customer Service Representative

Outsourcingnetwork; Albuquerque (NM); Remote; USD 35,000 - 46,000; Full time

Job summary

We are seeking a Customer Service Representative to join a national healthcare outsourcing firm. This role is designed for individuals who excel in phone customer service and enjoy a work-from-home environment. Responsibilities include assisting customers with payment arrangements and ensuring thorough communication and problem resolution.

Benefits

Medical benefits

Competitive pay structure

Qualifications

• Dependable and able to work independently.
• Ability to identify, analyze and solve problems efficiently.
• Ability to work well with a team.

Responsibilities

• Negotiate payment arrangements with customers.
• Make and take calls to assist customers.
• Meet established goals for contacts and collections.

Skills

Excellent phone and customer service skills

Effective communication

Organizational skills

Problem solving

Job description

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Job Description

We are a company located in Wheat Ridge, Colorado with clients around the United States, and we are currently looking to fill

Job Description

We are a company located in Wheat Ridge, Colorado with clients around the United States, and we are currently looking to fill Full-Time, openings for at home Customer Service Reps/Patient Account Reps. Patient Account Representatives essential duties will be to take/make calls to customers in order to negotiate payment arrangements for outstanding balances due on accounts. We are looking for representatives who enjoy working from home, and are good at self motivating and staying on task. Our next new hire class date will be July 8th of 2025.

Applicants must meet the following requirements:

• Possess excellent phone and customer service skills and abilities
• Able to communicate effectively
• Organized
• Dependable
• Have high speed Internet in home
• Have a quiet work space with no distractions or noises in the background
• Accurate and thorough in performing work assignments
• Able to identify, analyze and solve problems
• Work well independently as well as with a team
• Meet the established goals for contacts and collections
• Bilingual skills a plus but not required.
  
  

Please respond by e-mail and include resume.

These full time positions offer competitive pay structure and medical benefits.

Compensation: Commensurate with experience

” Our initial interviews are conducted on the Spark Hire platform. Qualified candidates will receive an emailed invitation to complete a video interview at their convenience.”

Company Description

Healthcare Outsourcing Network, L.L.C. is a national revenue cycle management firm headquartered in Lakewood, Colorado. We service healthcare providers exclusively, and specialize in:

• Self pay early-out programs
• Insurance follow-up; and,
• Patient care call/verification programs.
  
  

By focusing on telephone contact with your patients and third-party payers, we increase cash flow while at the same time increasing patient satisfaction and decreasing account days in A/R. By utilizing the latest in computer and telephone technology and a patient-friendly approach, we maximize recoveries for our clients.

Healthcare Outsourcing Network, L.L.C. is a national revenue cycle management firm headquartered in Lakewood, Colorado. We service healthcare providers exclusively, and specialize in: - Self pay early-out programs - Insurance follow-up; and, - Patient care call/verification programs. By focusing on telephone contact with your patients and third-party payers, we increase cash flow while at the same time increasing patient satisfaction and decreasing account days in A/R. By utilizing the latest in computer and telephone technology and a patient-friendly approach, we maximize recoveries for our clients.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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