PT Customer Service Representative

National Fitness Partners; Reading (Berks County); On-site; USD 10,000 - 60,000; Part time

Job summary

National Fitness Partners seeks a part-time Customer Service Representative to provide exceptional service to members at their Planet Fitness clubs. This entry-level role offers growth opportunities, competitive pay, and benefits including a free gym membership, emphasizing a supportive culture focused on transforming lives through fitness.

Benefits

Growth Opportunities

Competitive pay

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Qualifications

• Ability to provide superior customer service and maintain a friendly demeanor.
• Experience in a customer-facing role is a plus.

Responsibilities

• Answer phones and greet members using a friendly manner.
• Respond to member questions and process purchases.
• Promote unique fitness instruction classes.

Skills

Customer Service

Communication

Job description

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Shift: Saturday & Sunday (11AM-7PM)

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Are you looking for a

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Part- Time: Starting at $11 per hour.

Shift: Saturday & Sunday (11AM-7PM)

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.
  
  

Our culture is unique! We TRANSFORM LIVES through affordable fitness. We are servant leaders! Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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