PT Customer Service Leader

Food Lion; Hampton (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in retail operations is seeking dedicated individuals to join their team. This role focuses on delivering exceptional customer service while maintaining high standards of store operations. As part of a dynamic team, you will engage with customers, assist in cash handling, and ensure a positive shopping experience. If you are passionate about providing excellent service and thrive in a fast-paced environment, this opportunity is perfect for you. Join a company that values its associates and offers a supportive work atmosphere.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Maintain knowledge of office procedures and cash reports.
• Ensure a neat and clean presentation of the front end area.

Skills

Customer Service Skills

Effective Communication

Cash Handling

Ability to Learn

Education

High School Graduate or Equivalent

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

419487

Address:

USA-VA-Hampton-4047 West Mercury Blvd

Store Code:

Store 01450 Front End (7224093)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, and maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance adhering to the dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct all unsafe conditions to prevent accidents.
17. Notify QA of any cleaning issues or maintenance needs on the front end.
18. Successfully complete computer-based training (CBT) and training aid courses.
19. Perform all other duties as assigned.

QUALIFICATIONS

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

PHYSICAL REQUIREMENTS

• Ability to use computers and communication systems required for job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, with frequent short-distance walking.
• Handle various substances related to cleaning, packaging, and food products.
• Use hands frequently/continuously for handling currency and operating equipment.
• Reach and grasp at waist level; occasionally above shoulder or below waist level.
• Meet volume activity standards for the position.
• Tolerate working in extreme temperatures for up to 20 minutes.
• Sufficient visual ability to check IDs, checks, invoices, and other documents.
• Move empty bottles and containers from the front end to the back room where applicable.

Food Lion is an equal opportunity employer and provides employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.