Guest Service Leader PT

Lowes Foods; Banner Elk (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Leader to enhance the checkout experience for guests. This role involves supervising staff, ensuring adherence to service standards, and maintaining a clean and welcoming front end. The ideal candidate will possess strong communication skills and a friendly demeanor, making every interaction a positive one. Join a vibrant team dedicated to providing exceptional service in a retail grocery environment, where your contributions will directly impact guest satisfaction and operational success.

Qualifications

• Friendly, outgoing personality with effective communication skills.
• Ability to supervise and train staff while maintaining service standards.

Responsibilities

• Ensure every guest receives a pleasant checkout experience.
• Train cashiers and manage guest traffic flow effectively.

Skills

Customer Service

Communication Skills

Teamwork

Mathematical Skills

Supervisory Skills

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

Join to apply for the Guest Service Leader PT role at Lowes Foods.

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintain Guest Service Standards.
• Ensure that front end standards detailed in the No Noticeable Wait Policy are met at all times.
• Manage guest traffic flow, using this as an opportunity to interact with guests and monitor productivity.
• Collaborate with the Store Manager and Guest Service Manager to develop schedules that meet service levels within labor guidelines.
• Train cashiers to call additional hosts as needed based on guest needs and daily call-up lists.
• Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
• Keep the front end clean, neat, and clutter-free; ensure parking lot is free of debris and excessive carts.
• Be a positive role model in speech, manner, dress, hygiene, and integrity.
• Ensure unused check lanes are blocked when not in use.
• Monitor and enforce policies related to Asset Protection and Shrink Control.
• Provide training and development to front end hosts.
• Communicate issues and performance concerns to the guest service manager.
• Offer ongoing feedback to maintain service standards.
• Process guest orders, including cashiering and guest service duties.
• Perform other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and directions.
• Knowledge of front end operations.
• Ability to supervise, train, and develop staff.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Ability to stand for extended periods.
• Proficiency in math skills.
• Ability to work with computers.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail Groceries