PT Clinic Administrative Assistant – Student

University of Georgia; Kentucky; On-site; USD 17,000 - 22,000; Full time

Job summary

The University of Georgia seeks a Student Assistant in the Physical Therapy Administrative area to provide front-office support, scheduling, and insurance verification. This role supports patient access, maintains accurate records, and assists clinicians and staff in a fast-paced clinic environment.

As a current UGA student, you will gain experience coordinating appointments, processing patient information, and ensuring smooth operations within the Physical Therapy department.

Qualifications

• Current UGA Student.
• One year of relevant administrative experience in a medical office, hospital, or similar healthcare setting.
• 1-3 years of experience in a healthcare environment with direct experience using electronic practice management and health record systems (managing provider schedules, patient access, insurance verification and pre-certification, and/or facilitating patient navigation of insurance benefits with regards to coverage of clinical services) is preferred.

Responsibilities

• Provides effective telephone coverage for incoming calls to the clinic.
• Responds to questions and requests, and takes accurate messages for others in the clinic.
• Forwards information, messages, or caller to the appropriate individual.
• Prioritizes communication to appropriate staff/resource and anticipates and obtains chart or additional information when needed.
• Interacts with callers and staff in a helpful and courteous way.
• Schedules appointments accurately and appropriately based on patient symptoms and urgency of need, eligibility, and age-specific needs.
• Schedules appointments with appropriate clinician and within appropriate timeframe.
• Communicates appropriate information to patients regarding their visit (preparation, timeframe, date, clinician, parking, etc.).
• Verifies eligibility, local phone number, address, email address, emergency contact information and other demographic information when making appointment.
• Monitors appointment schedules to ensure appropriate assignment and flow of patients.
• Proactively calls patients who need to fill out questionnaires, bring referrals, or who are running late.
• Refers complex or special needs to nurse or manager.
• Schedules follow up appointments for correct provider and within the correct timeframe.
• Requests completion of patient questionnaire at time of scheduling.
• Reviews schedule for upcoming two weeks to move appointments for consistency of care for improved patient flow.
• Assists with scheduling hourly support staff and providers.

Job description

The University of Georgia seeks a Student Assistant in the Physical Therapy Administrative area to provide front-office support, scheduling, and insurance verification. This role supports patient access, maintains accurate records, and assists clinicians and staff in a fast-paced clinic environment.

As a current UGA student, you will gain experience coordinating appointments, processing patient information, and ensuring smooth operations within the Physical Therapy department.