Student Administrative Assistant - Physical Therapy Clinic

The University of Georgia; Athens (GA); On-site; USD 14,000 - 19,000; Full time

Job summary

The University of Georgia is seeking a part-time Student Assistant for the Physical Therapy Administrative area in Athens. The role focuses on front-office support, including scheduling, registration, insurance verification, and overall clinic operations to enable efficient patient care.

Responsibilities include phone coverage, patient communications, appointment management, and coordination with clinicians and staff.

Qualifications

• Current UGA Student.
• One year of relevant administrative experience in a medical office, hospital, or similar healthcare setting.
• 1-3 years of experience in a healthcare environment with direct experience using electronic practice management and health record systems is preferred.

Responsibilities

• Provides effective telephone coverage for incoming calls to the clinic.
• Responds to questions and requests, and takes accurate messages for others in the clinic.
• Forwards information, messages, or caller to the appropriate individual.
• Prioritizes communication to appropriate staff/resource and anticipates and obtains chart or additional information when needed.
• Interacts with callers and staff in a helpful and courteous way.
• Schedules appointments accurately and appropriately based on patient symptoms and urgency of need, eligibility, and age-specific needs.
• Schedules appointments with appropriate clinician and within appropriate timeframe.
• Communicates appropriate information to patients regarding their visit (preparation, timeframe, date, clinician, parking, etc.).
• Verifies eligibility, local phone number, address, email address, emergency contact information and other demographic information when making appointment.
• Monitors appointment schedules to ensure appropriate assignment and flow of patients.
• Proactively calls patients who need to fill out questionnaires, bring referrals, or who are running late.
• Refers complex or special needs to nurse or manager.
• Schedules follow up appointments for correct provider and within the correct timeframe.
• Requests completion of patient questionnaire at time of scheduling. Reviews schedule for upcoming two weeks to move appointments for consistency of care for improved patient flow.
• Assists with scheduling hourly support staff and providers.

Skills

Customer service

Interpersonal skills

Verbal communication

Microsoft Office

HIPAA knowledge

FERPA knowledge

Organization

Time management

Confidentiality

Tools

EMR systems

Practice management software

Job description

The University of Georgia is seeking a part-time Student Assistant for the Physical Therapy Administrative area in Athens. The role focuses on front-office support, including scheduling, registration, insurance verification, and overall clinic operations to enable efficient patient care.

Responsibilities include phone coverage, patient communications, appointment management, and coordination with clinicians and staff.