Psych PBX Receptionist Front Desk Per Diem

Houston Behavioral Healthcare Hospital; Georgia; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401-K

Tickets at Work

Job summary

Houston Behavioral Healthcare Hospital is seeking a Per Diem PBX Receptionist for weekends to support front desk operations at our Georgia facility. The role includes handling multi-line calls, visitor check-ins, and coordination with clinical and administrative teams with a patient-centered approach.

Responsibilities include call management, message handling, visitation facilitation, and basic PBX tech support.

Qualifications

• Proficient communication skills, both verbal and written.
• Experience or familiarity with multi-line telephone systems and basic troubleshooting.
• Strong organization to handle concurrent tasks in a front desk setting.
• Discretion in handling confidential information and patient data.
• Commitment to delivering excellent caller service and support.

Responsibilities

• Answer all incoming calls promptly and route to the appropriate department.
• Direct calls and help visitors check in and out of the facility.
• Provide accurate information about services and policies; resolve caller issues professionally.
• Capture and relay messages accurately and promptly.
• Oversee PBX system, troubleshoot basic issues, escalate complex problems.

Skills

Communication

Technical knowledge

Organization

Confidentiality

Customer service

Flexible

Bilingual preferred

Team player

Education

HS Diploma or equivalent

Tools

PBX system

Job description

The team at Houston Behavioral Healthcare Hospital is both passionate about quality behavioral healthcare and compassionate about those we serve. We recognize that emotional, behavioral and chemical dependency problems can affect all areas of a person's life.

Our individual mental health treatment programs are tailored to address each person's unique problems and needs. If you are a team player, reliable candidate, and enjoy helping others, please see our open opportunities:

Houston Behavioral Healthcare Hospital is currently recruiting two Per Diem Psych PBX Receptionist, Weekends, Saturday and Sunday day and night shift with weekend rotations to assist with visitation, property and front desk task. This person would need to be flexible in their schedule.

Key Duties and Responsibilities:

• Call Management: Answer all incoming calls in a timely manner, screen them appropriately, and direct them to the relevant person or department
• Incoming and Outgoing Calls: Direct calls to the correct department and individual
• Customer Service: Deliver correct information regarding services and company policies; address caller issues with professionalism
• Message Handling: Accurately capture and promptly deliver verbal or written messages
• Technical Support: Oversee the PBX system for malfunctions, resolve basic technical issues, and refer complex problems to the IT department
• Directory Maintenance: Ensure the internal phone directory remains current with accurate extensions and contact information
• Record Keeping: Maintain code logs and visitation logs
• Other Communication Systems: Manage intercoms and two-way radios
• Emergency Procedures: Respond to urgent or sensitive calls, including emergencies, with appropriate professionalism Administrative Tasks: Execute clerical responsibilities including filing, data entry, and photocopying to assist departmental operations
• Visitation: Facilitate visitor check-in, educate family members regarding visitation procedures, assist with patient property documentation, maintain an organized and clean lobby, manage traffic flow, conduct security screening, escort visitors to designated areas, and identify prohibited items
• Other duties as required

Education

HS Diploma or equivalent

1 year experience in a behavioral healthcare/ or customer service.

Skills and Qualification

• Communication: Proficient in both verbal and written expression, maintaining a professional and respectful approach in all interactions
• Technical Knowledge: Competency with multi-line telephone systems and fundamental problem-solving techniques
• Organization: Capacity to handle concurrent responsibilities and establish priorities efficiently in demanding situations
• Confidentiality: Demonstrated reliability in managing confidential materials with appropriate discretion
• Customer Service: Dedication to delivering superior service quality and maximizing caller satisfaction
• Flexible
• Bilingual preferred
• Team Player

• 401-K
• Tickets at Work