Patient Communications & Front Desk Specialist

SUN Houston; Houston (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

SUN Behavioral Houston is hiring a full-time Receptionist to manage the front desk in a busy behavioral health facility. You will operate the switchboard, route calls, provide directory information, and handle paging/PA announcements with a high standard of patient and staff service.

Ideal candidates have a High School diploma or GED, CPR/CPI training, and experience in customer service or clerical work, preferably with PBX experience in a healthcare setting.

Qualifications

• High school diploma or GED required; CPR and CPI obtained in orientation.
• Previous experience in a customer service or clerical role.
• Preferred: 1–3 years as PBX operator.
• Behavioral health setting experience preferred.

Responsibilities

• Operate electronic switchboard to route incoming calls and place outgoing calls.
• Provide directory information and transfer calls as needed.
• Update and maintain facility directory and staff on-call lists.
• Make general and emergency announcements over the PA system and handle paging beepers.
• Demonstrate professional customer service with patients, staff, vendors, and visitors.

Skills

Customer service

Phone etiquette

Data entry

HIPAA awareness

Education

High school diploma or GED

CPR

CPI

Tools

PBX system

PA system

Computer database

Job description

SUN Behavioral Houston is hiring a full-time Receptionist to manage the front desk in a busy behavioral health facility. You will operate the switchboard, route calls, provide directory information, and handle paging/PA announcements with a high standard of patient and staff service.

Ideal candidates have a High School diploma or GED, CPR/CPI training, and experience in customer service or clerical work, preferably with PBX experience in a healthcare setting.