PST/Telecommunicator (00102)

City of New Bern; New Bern (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

City of New Bern seeks a dispatcher to coordinate police, fire and EMS responses on a shift, ensuring rapid and accurate communication between call intake, units, and systems. Proficient radio use and computer terminal operation are essential, with the ability to maintain logs and manage warrants or related data.

The role requires high school graduation or equivalent, and possession of a current NC D.C.I. certification.

Qualifications

• Education: High school diploma or equivalent.
• Special: D.C.I. certification issued by the State of North Carolina.
• Criminal background checks required for final internal and external candidates.

Responsibilities

• Receive police, fire and EMS service requests and dispatch personnel.
• Operate radios, telephone, switchboard, alarms, recording devices and computer terminals.
• Dispatch emergency equipment and personnel as needed.
• Record and transmit messages by radio; maintain radio log.
• Enter and manage warrants and case information on computer terminals.

Job description

Prior To Application Submission

• APPLICANT MUST COMPLETE TYPING TEST at www.ratatype.com OR SUBMIT A TYPING TEST COMPLETED WITH NCWORKS WITHIN THE LAST 12 MONTHS.
• MUST BE ABLE TO TYPE 25 WORDS PER MINUTE IN ORDER TO APPLY.
• PLEASE SUBMIT YOUR TYPING TEST AS AN ATTACHMENT WITH YOUR ONLINE APPLICATION.
• APPLICATIONS WILL NOT BE CONSIDERED UNTIL TYPING TEST IS RECEIVED.

General Definition of Work

Performs responsible technical work on an assigned shift dispatching police, fire and EMS personnel and equipment usually in response to emergency situations; does related work as required. Work is performed under regular supervision.

Essential Functions/Typical Tasks

• Receiving calls for service and dispatching emergency services personnel. (The following tasks are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
• Receives police, fire and EMS emergency and service requests and calls.
• Operates radios, telephone, switchboard, alarm systems, recording devices and computer terminals.
• Dispatches emergency equipment and personnel where and when needed.
• Receives and transmits messages by radio and maintains radio log.
• Operates computerized interfaces for N.C.I.C. and D.C.I. systems.
• Takes telephone calls concerning complaints, passes information on to appropriate units and makes record of calls.
• Types and files reports and records; assigns number to complaint and arrest forms.
• Enters and clears warrants and other information on computer terminal.
• Maintains warrant, incident and citation logs.
• Performs related tasks as required.

Knowledge, Skills and Abilities

• General knowledge of the methods of operating the communication system
• General knowledge of radio and teletype procedures
• General knowledge of the geography of the City and location of important buildings
• Ability to type at a reasonable rate of speed
• Ability to speak distinctly
• Ability to deal courteously with the public under stressful conditions
• Skill in the operation of radio, telecommunications, computer terminal, data entry and general office equipment
• Ability to establish and maintain effective working relationships with associates

Requirements

• Education and Experience: Any combination of education and experience equivalent to graduation from high school.
• Special Requirements: Obtain and maintain a current D.C.I. certification issued by the State of North Carolina.
• CRIMINAL BACKGROUND CHECKS REQUIRED ON FINAL INTERNAL AND EXTERNAL CANDIDATE(S) APPLYING FOR THIS POSITION WITH THE CITY OF NEW BERN.