Telecommunications Operator, Campus Police

Forsyth Technical Comunity Clg; Winston-Salem (NC); On-site; USD 36,000 - 45,000; Full time

Job summary

You will operate multi-line phone systems, police consoles, and CAD/records databases, maintain logs, and ensure confidentiality while performing high-stress call handling and data entry.

Qualifications

• Certification as a Division of Criminal Information Network (DCIN) computer operator or ability to achieve within 90 days.
• Basic Telecommunicator Certification within NC CJ Standards within 1 year of hire.
• Knowledge of FCC rules and public safety operations; proficient with telecom technology.
• Ability to multi-task under pressure during emergencies.
• Maintain confidentiality in all duties; work alone or with others.
• General typing and computer skills with accuracy.

Responsibilities

• Operate radio communications system and dispatch calls for officers clearly and professionally.
• Coordinate emergency responses with Winston-Salem Police, Fire, EMS, and on-campus teams.
• Notify Dispatch Supervisor of service issues, console or equipment problems, and major emergencies.
• Utilize DCI terminal hardware and data within security regulations.
• Monitor alarms and reports; maintain system functionality and logs.
• Record events accurately using CAD; log call timing and details.
• Handle incoming calls (emergency and non-emergency) and log all information.

Skills

DCIN certification

Telecommunicator certification

FCC rules knowledge

High-stress multitasking

Confidentiality

Typing / computer skills

Education

Accredited degree (any relevant)

Tools

DCI computer terminal

Job description

Telecommunications Operator, Campus Police

Special Instructions for more details.

If you require assistance, please call HR at 336-734-7302. EOE.

Position Information

Job Title

Telecommunications Operator, Campus Police

Posting Number

2890

Job Schedule

Full Time

Job Shift

Varied

OCR Code / Classification

4 - Clerical - Secretarial

Min Salary

$35,721

Max Salary

$44,651

Work Location

Main Campus

Position Summary Information

Job Description Summary

The Telecommunications Operator, Campus Police will receive emergent and non-emergent calls, monitor alarms, obtain and relay information, prioritize calls/alarms, coordinate response procedures, dispatch appropriate public safety personnel, and maintain public safety communications logs and databases. The Telecommunications Operator is responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, emergency notification equipment, records management databases and Division of Criminal Information terminals.

Knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology is required. Must have the ability to multi-task in high-stress situations. Must maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances.

Minimum Qualifications

• Certification as a Division of Criminal Information Network ( DCIN ) computer operator or the ability to achieve certification within 90 days of hire.
• Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of hire. All degrees must be received from appropriately accredited institutions.
• Knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and demonstrated skill in the operation of telecommunications technology.
• Ability to effectively work under pressure during emergency situations.
• Must be able to work with and maintain a degree of confidentiality.
• Must possess general typing and computer skills with emphasis on accuracy.

Preferred Qualifications

• Prior Telecommunicator/Dispatcher experience.
• Knowledge of general office duties and experience in Microsoft Office, Excel, and Word.
• Ability to communicate in Spanish.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Operate the department’s radio communications system and dispatch all calls for assistance to officers in a clear, proper and professional manner.
• Respond to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies.
• Notify the Dispatch Supervisor of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible.
• Utilize DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law.
• Maintain necessary contacts to keep system functional and reports all defects/problems.
• Regularly monitor the College fire and burglar alarm systems and take appropriate actions when necessary.
• Regularly monitor video surveillance cameras.
• Accurately record all events and activities during each shift utilizing computer-aided dispatch ( CAD ) in accordance with Federal/State laws, College Policies and Departmental rules and regulations.
• Answer incoming telephone calls (emergency 7911, and non-emergency).
• Dispatch officers to calls and log times for calls: received, dispatched, officer’s arrival and clear.
• Contact EMS , fire, police, sheriff, or other agencies as needed.
• Enter all information received via phone, walk-in, e-mail etc. into the Computer Aided Dispatch system.
• Remain calm during emergency situations; use appropriate radio procedures; determine purpose of call, and provide requested service/information or forward calls to appropriate personnel or department.
• Issue temporary parking and other permits; enter parking tickets into computer system; assemble parking brochures and decals; , and other duties as required.
• Answer questions about the organization and provide callers with appropriate information.
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Write, type, or enter information into computer to prepare memos, donation correspondence, and other documents.
• Proofread records, forms, and other documents.
• Respond appropriately to faculty, staff, general public and customers in stressful and difficult conditions.
• Complete found property paperwork as needed.

All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work.

Physical Demands

PHYSICAL DEMANDS :

• The employee will need to regularly operate and use computers, phones and other electronic equipment.
• The employee will frequently communicate with other employees and students and must be able to exchange accurate information in these situations.
• The employee may need to move around their office and / or campus to attend meetings / classes and to access files, machinery or other job-related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The employee may remain in a stationary position for up to 75% of their shift.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate.
• This is an academic environment and there may be sick, emotional, or incapacitated faculty, staff, or students within the Campus Police Office.
• There is minimal exposure to blood and bodily fluids in the environment, and protective equipment is available.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have Certification as a Division of Criminal Information Network (DCIN) computer operator or the ability to achieve certification within 90 days of hire?
  • Yes
  • No
• * Do you have Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of hire?
  • Yes
  • No
• * Do you have knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and demonstrated skill in the operation of telecommunications technology.
  • Yes
  • No