PSR/Scheduler - Oncology, Atascadero

UCLA Health; Atascadero (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Atascadero, CA seeks a patient services coordinator to provide direct support to physicians and patients across assigned clinics. Work Monday–Friday, 8:00am–5:00pm, with a salary range of $31.88–$45.66 per hour.

This position involves acting as a liaison, helping patients access services, and coordinating with referring physicians. Responsibilities include facilitating communication among staff, referring patients to appropriate resources, and completing follow-up using EPIC/Care

Qualifications

• Skill in setting priorities reflecting job responsibilities.
• Ability to establish productive working relationships with Faculty, Staff, Administration and patients.
• Ability to creatively integrate competing demands into a productive workflow.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison between patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources and provide follow-up via telephone.
• Use EPIC/Care Connect for patient follow-up.

Skills

Prioritization

Relationship building

Adaptability

Verbal communication

Diplomacy

Clinic coverage

Job description

Work Location: Atascadero, CA, USA

Work Schedule

Monday-Friday, 8:00am-5:00pm

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Primary Duties and Responsibilities

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary range: $31.88/hr - $45.66/hr

Job Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.