Provider Support Specialist: Remote & Growth Path

Blue Cross and Blue Shield of Massachusetts, Inc.; Hingham (MA); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid time off

Remote work options

Job summary

Blue Cross Blue Shield of Massachusetts, Inc. is hiring a Provider Service Representative in Hingham to assist providers with claims-related inquiries and benefit questions. The role starts with training and a structured schedule, with remote-friendly options and a pathway for career growth.

You will handle calls and written inquiries in a fast-paced environment, learn corporate policies, and contribute to a high-quality member experience. Benefits include healthcare and retirement programs.

Qualifications

• High school diploma or equivalent required.
• 1+ years customer service experience with frequent phone, email, or in-person interactions.
• Strong familiarity with technology, including Microsoft Office, ability to learn new tools quickly.
• Experience in fast-paced, unscripted service environments preferred.

Responsibilities

• Resolve telephone and written Provider claims-related service inquiries.
• Respond to benefit-related issues and questions, including policies and guidelines.
• Represent the Provider Services team in a positive and professional manner.
• Participate in a phased new hire training program to learn the health insurance industry.
• Support a structured service center environment with career growth opportunities.

Skills

Customer service

Communication

Curiosity & learning

Problem solving

Multitasking

Analytical thinking

Education

High school diploma

Tools

Microsoft Office

Job description

Blue Cross Blue Shield of Massachusetts, Inc. is hiring a Provider Service Representative in Hingham to assist providers with claims-related inquiries and benefit questions. The role starts with training and a structured schedule, with remote-friendly options and a pathway for career growth.

You will handle calls and written inquiries in a fast-paced environment, learn corporate policies, and contribute to a high-quality member experience. Benefits include healthcare and retirement programs.