Healthcare Provider Services Specialist - Hybrid Remote

Project Staffing, LLC; Biddeford (ME); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Project Staffing, LLC is seeking a Temporary Provider Service Representative I to join our client’s team in Portland, MAINE, with a hybrid remote option. You will be the primary contact for healthcare providers, handling benefits, eligibility, plan coverage, and claims inquiries while delivering exceptional service.

The role requires at least 3 years of customer service experience, plus strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years of customer service experience.
• Healthcare billing, health insurance customer service, or related experience preferred.

Responsibilities

• Answer inquiries from providers via phone, email, or written channels with accurate information.
• Educate providers on policies, procedures, and self-service resources.
• Research and respond to provider questions to resolve issues within service standards.
• Collaborate with internal teams to investigate and resolve provider concerns.
• Follow up with providers if issues persist after initial contact.
• Document interactions accurately per policy and regulatory requirements.
• Build professional relationships with providers and maintain service quality.

Skills

Customer service

Communication

Data entry

Software proficiency

Attention to detail

Analytical thinking

Organization

Independent work

Active listening

Education

High School Diploma or equivalent

Job description

Project Staffing, LLC is seeking a Temporary Provider Service Representative I to join our client’s team in Portland, MAINE, with a hybrid remote option. You will be the primary contact for healthcare providers, handling benefits, eligibility, plan coverage, and claims inquiries while delivering exceptional service.

The role requires at least 3 years of customer service experience, plus strong communication and problem-solving skills.