Provider Support Specialist: Front Desk & Scheduling

Mindful Therapy Group; Denver (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Mindful Therapy Group is seeking a Provider Support Specialist to join a fast-paced, supportive team. You will be the first point of contact for provider members, delivering high-quality customer service and handling administrative tasks for independent practices.

You will collaborate with the Office Manager and Billing teams to resolve requests, schedule appointments, and maintain PHI security under HIPAA guidelines. This role emphasizes proactive communication and organized workflows.

Responsibilities

• Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks.
• Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone.
• Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments.
• Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained.
• Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures.
• Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
• Support with maximizing providers’ schedules by scheduling for new and returning clients.
• Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise.
• Maintain HIPAA guidelines and ensure PHI is secure at all times.
• Support with client complaints and elevate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role.
• Assess current processes and make recommendations for improvements when applicable. Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions.
• Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise.

Job description

Mindful Therapy Group is seeking a Provider Support Specialist to join a fast-paced, supportive team. You will be the first point of contact for provider members, delivering high-quality customer service and handling administrative tasks for independent practices.

You will collaborate with the Office Manager and Billing teams to resolve requests, schedule appointments, and maintain PHI security under HIPAA guidelines. This role emphasizes proactive communication and organized workflows.