Provider Support Specialist: Elevate Client Care & Admin

Mindful Support Services; Boulder (CO); On-site; USD 46,276,339 - 62,609,164; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Paid holidays

PTO and holidays

Job summary

Mindful Therapy Group, a fast-growing provider-support firm, is hiring a Provider Support Specialist to serve as first-tier support for independent providers. You will manage administrative tasks, maintain strong relationships, and ensure secure handling of PHI while upholding HIPAA guidelines.

You'll work with the Office Manager, Intake, Billing, and Collections teams to resolve requests, improve processes, and help providers schedule efficiently. This is a full-time role with weekday hours.

Qualifications

• Previous experience in a customer support role.
• Professional written and verbal communication skills.
• Strong attention to detail with the ability to multi-task.

Responsibilities

• Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for complex tasks.
• Create a warm and welcoming atmosphere for clients with active listening and an empathetic tone.
• Follow check-in procedures to ensure accuracy of demographics, balance due, and scheduling future appointments.
• Process a high volume of inbound/outbound emails and provider support chats while protecting client privacy per HIPAA guidelines.
• Become an expert in provider practices including messaging, schedule management, and intake procedures.
• Provide excellent customer service over phone, in person, and via email, responding to inquiries promptly.
• Support in maximizing providers’ schedules by scheduling for new and returning clients.
• Assist clients/providers with technology troubleshooting, including patient portal and telehealth questions.
• Maintain HIPAA guidelines and ensure PHI is secure at all times.
• Escalate client issues to Office Manager when needed and communicate improvements to management.
• Maintain a professional office environment and act as a brand ambassador.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Team player

Flexibility

Job description

Mindful Therapy Group, a fast-growing provider-support firm, is hiring a Provider Support Specialist to serve as first-tier support for independent providers. You will manage administrative tasks, maintain strong relationships, and ensure secure handling of PHI while upholding HIPAA guidelines.

You'll work with the Office Manager, Intake, Billing, and Collections teams to resolve requests, improve processes, and help providers schedule efficiently. This is a full-time role with weekday hours.