Provider Support Assistant - Surgical Oncology

Duke University Hospital; Durham (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Provider Support Assistant, where your administrative skills will directly impact patient care. In this role, you'll be at the heart of operations, facilitating communication between patients and providers while ensuring seamless scheduling and record management. This position offers a day shift schedule, allowing you to balance work and personal life effectively. With a commitment to compassionate care, this role is perfect for those who thrive in a collaborative environment, eager to contribute to a mission that truly makes a difference in the community.

Qualifications

• One year of clerical or general office support experience required.
• High school diploma or equivalent education required.

Responsibilities

• Answer phone calls and deliver messages to healthcare providers.
• Schedule and confirm appointments and travel arrangements.
• File and retrieve medical records according to established procedures.

Skills

Administrative Support

Communication Skills

Scheduling

Clerical Skills

Education

High School Diploma

Tools

Maestro Care (Epic)

Job description

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Provider Support Assistant - Surgical Oncology

Work Arrangement:

Requisition Number: 257006

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Date: Apr 29, 2025

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

JOB SUMMARY

We are seeking a Provider Support Assistantto perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.

Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.

File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures.

Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.

Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.

Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).

Coordinate services across multiple Duke Health locations, departments and providers.

Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.

Send and collect referrals, patient records, and other documentation as requested by provider(s).

JOB ELIGIBILITY REQUIREMENTS

High school diploma or equivalent education required.

One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.