Provider Support Assistant - Behavioral Neurology

Duke University Hospital; Durham (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Provider Support Assistant to join their compassionate team. This role involves performing vital administrative responsibilities to support healthcare providers, ensuring smooth operations within a busy clinic environment. You'll be instrumental in managing schedules, coordinating appointments, and handling essential communications. This position offers a chance to make a real difference in patient care while enjoying a supportive work culture that values collaboration and diversity. If you're passionate about healthcare and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• One year of clerical or general office support experience required.
• High school diploma or equivalent education required.

Responsibilities

• Manage office tasks including scheduling, correspondence, and travel arrangements.
• Ensure patient records are accurately maintained and uploaded.

Skills

Critical Thinking

Office Management

Communication

Education

High School Diploma

Tools

Epic

Powershare

Service Now

Q-Genda

Job description

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Work Arrangement:

Requisition Number: 255319

Regular or Temporary: Regular

Location:

Durham, NC, US, 27705

Date: May 8, 2025

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

JOB SUMMARY

We are seeking a Provider Support Assistantto perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations.
• Critical thinking analysis to determine which correspondence to respond to or which to bring to manager’s attention based on content of communication and broad knowledge of division/department programs and activities.
• General office management: calendar management, travel arrangements, scheduling meetings, general correspondence, and ordering supplies.
• Attend meetings to take minutes, provide information and serve as a resource person.
• Liaison for administrative personnel and external agencies concerning scheduling guidelines and divisional policies and procedure.
• Submit Employee Travel & Reimbursement expenditures on behalf of providers, insuring appropriate cost objects and GLs are used and expenditures have necessary documentation, are allowable, and are cleared by established deadlines.
• Bring any questionable expenses to the attention of the Division Administrator and/or Grants and Contracts Administrator.
• Ensure outside records are in Maestro Care for new patients, second opinions, and self-referrals prior to the appointment.
• Responsible for uploading external patient images through Powershare and scanning medical records into Epic.
• Submit schedule change requests using Service Now and Q-Genda.
• Reschedule patients that need to be cancelled within 45 days of the clinic date.
• Coordinate urgent appointment requests as directed by the providers.
• Manage schedules for multiple clinic locations.
• Review schedules for errors and address with the appropriate department.
• Coordinate coverage when out of the office.
• Respond to In-basket messages in accordance with departmental protocols.
• Place appointment reminder calls to patients.
• Sort and distribute mail and faxes.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.