Provider Support & Administrative Specialist

University Hospitals; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

University Hospitals seeks a Provider Secretary to serve as the primary administrative support for assigned providers. Responsibilities include coordinating schedules, handling calls, and ensuring documentation and patient-related processes are efficiently managed.

The role requires strong communication and organizational skills, experience with PHI handling, and the ability to manage multiple administrative tasks across clinical and nonclinical settings.

Qualifications

• Ability to provide administrative support to providers.
• Effective communication and customer service skills.
• Ability to manage schedules and clinic operations.
• Familiarity with PHI and confidentiality.

Responsibilities

• Serve as the primary administrative support to assigned providers.
• Assess customer needs and ensure service quality and satisfaction.
• Provide excellent communication and handle telephone calls.
• Coordinate clinical and nonclinical administrative activities including schedules and access badges.
• Schedule visits, procedures, and ancillary testing per guidelines.
• Assist with insurance eligibility, medical necessity and prior authorizations.
• Prepare materials and handle follow-up for meetings and interviews.
• Address phone and administrative issues ensuring timely responses.
• Type and process correspondence, documents, and publications.
• Support onboarding of new providers and training for new secretaries.

Job description

University Hospitals seeks a Provider Secretary to serve as the primary administrative support for assigned providers. Responsibilities include coordinating schedules, handling calls, and ensuring documentation and patient-related processes are efficiently managed.

The role requires strong communication and organizational skills, experience with PHI handling, and the ability to manage multiple administrative tasks across clinical and nonclinical settings.