Senior Provider Administrative Assistant, Geriatrics

University Hospitals; Cleveland (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

University Hospitals in Cleveland, OH is seeking a Provider Secretary to serve as the primary administrative support to assigned providers. You will manage schedules, coordinate clinical and nonclinical activities, and ensure timely communications while safeguarding PHI.

The role involves assisting with patient financial clearance, coordinating documentation for meetings, and providing back-up support across locations. Strong organizational and communication skills are essential.

Qualifications

• Experience in medical office administration.
• Knowledge of PHI/privacy and compliance.
• Strong written and verbal communication skills.

Responsibilities

• Provide primary administrative support to assigned providers.
• Assist with scheduling of appointments, procedures, and testing.
• Coordinate clinical and nonclinical activities, including materials for meetings and interviews.
• Assist with insurance eligibility, prior authorizations, and patient financial clearance.
• Handle calls, correspondence, and follow-up to ensure timely responses.
• Support onboarding of new providers and back-up coverage for staff as needed.
• Prepare and transcribe documents and correspondence.

Job description

What You Will Do

• The Provider Secretary will be the primary administrative support to assigned providers.
• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of provider’s including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Completes correspondence &/or administrative paperwork.
• Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues.
• Provides training to newly hired secretaries and provides additional support for current secretaries as needed.
• Provide clinical support to various onsite locations as needed.
• Supports the onboarding process of new providers to the department/division
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties may be assigned as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.