Provider Support Specialist

Duke PA; Durham (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant to perform administrative duties in support of physicians and advanced providers at the DHIP Administrative Offices in RTP. The role emphasizes telephone management, scheduling, records handling, and interdepartmental coordination.

The successful candidate will have a high school diploma and at least one year of clerical experience, with proficiency in Maestro Care and Epic-based systems.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical or general office support experience required.

Responsibilities

• Answer and route incoming calls, collect caller information, and maintain polite, accurate communication.
• Print and route letters and clinic notes within 24 hours and update health maintenance reminders.
• Schedule or reschedule clinic or procedure appointments and confirm changes in Maestro Care.
• Process schedule changes within 48 hours to ensure accuracy and completeness.
• Respond to inbasket and e-mail messages within 48 hours and address urgent requests promptly.

Skills

Administrative support

Telephone handling

Clerical duties

Schedule coordination

Education

High school diploma

Tools

Maestro Care

Epic Systems

Powershare

Solarity

Job description

Duke Health is seeking a Provider Support Assistant to perform administrative duties in support of physicians and advanced providers at the DHIP Administrative Offices in RTP. The role emphasizes telephone management, scheduling, records handling, and interdepartmental coordination.

The successful candidate will have a high school diploma and at least one year of clerical experience, with proficiency in Maestro Care and Epic-based systems.