Senior Provider Administrative Assistant, Pediatric Neurology

University Hospitals; Cleveland (OH); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

University Hospitals seeks a Provider Secretary to serve as the primary administrative support for assigned providers. Responsibilities include coordinating schedules, handling calls, and ensuring documentation and patient-related processes are efficiently managed.

The role requires strong communication and organizational skills, experience with PHI handling, and the ability to manage multiple administrative tasks across clinical and nonclinical settings.

Competenze

• Ability to provide administrative support to providers.
• Effective communication and customer service skills.
• Ability to manage schedules and clinic operations.
• Familiarity with PHI and confidentiality.

Mansioni

• Serve as the primary administrative support to assigned providers.
• Assess customer needs and ensure service quality and satisfaction.
• Provide excellent communication and handle telephone calls.
• Coordinate clinical and nonclinical administrative activities including schedules and access badges.
• Schedule visits, procedures, and ancillary testing per guidelines.
• Assist with insurance eligibility, medical necessity and prior authorizations.
• Prepare materials and handle follow-up for meetings and interviews.
• Address phone and administrative issues ensuring timely responses.
• Type and process correspondence, documents, and publications.
• Support onboarding of new providers and training for new secretaries.

Descrizione del lavoro

What You Will Do

• The Provider Secretary will be the primary administrative support to assigned providers.
• Assesses customers needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of provider's including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Completes correspondence &/or administrative paperwork.
• Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues.
• Provides training to newly hired secretaries and provides additional support for current secretaries as needed.
• Provide clinical support to various onsite locations as needed.
• Supports the onboarding process of new providers to the department/division
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties may be assigned as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.