Provider Specialist (Child Care Assistance Program)

Chinese-American Planning Council; New York (NY); On-site; Full time

Job summary

The Chinese-American Planning Council is seeking a full-time Provider Specialist to assist families in Queens with childcare resources. This role involves direct communication with families and childcare providers, fostering connections for grant-funded assistance. The ideal candidate will possess strong interpersonal, data entry, and cultural competence skills, aimed at supporting diverse communities.

Benefits

Generous paid time off

Medical, Dental, and Vision insurance

403(b) Retirement Plan

Commuter Benefits

Qualifications

• Experience in community engagement or direct service.
• Proficient in data entry and MS Office tools: Word and Excel.
• Bilingual preferred, ability to work independently.

Responsibilities

• Collaborate with agency staff to identify families needing childcare assistance.
• Engage childcare providers for coordination and support.
• Track fund distribution for childcare assistance.

Skills

Community engagement

Communication

Data entry

Cultural competence

Dependability

Bilingual in English, Spanish and/or Chinese

Education

Associate or bachelor’s degree

Tools

MS Office

Job description

Job Details Level: Experienced Job Location: Queens Community Center - Flushing, NY Position Type: Full Time Education Level: 2 Year Degree Salary Range: $24.73 - $26.38 Hourly Job Shift: Day and occasional weekends and evenings Job Category: Admin - Clerical

ORGANIZATION DESCRIPTION

Founded in 1965, the Chines e-American Planning Council, Inc. (CPC) aims to promote the social and economic empowerment of Chinese American, immigrant, and low-income communities. Today, CPC is the nation's largest Asian American social services agency and offers more than 50 programs at over 35 sites throughout New York City, including early childhood education, school-age care, youth services, workforce development, community services, and senior services. CPC strives to be the premier social service and leadership development organization. In 2017, CPC launched Advancing Our CommUNITY, its organization-wide strategy to expand services to address persistent needs and emerging trends and to improve leadership skills among staff and community members. In 2022, our core programs and emergency services reached 200,000 people living in all five boroughs and all 51 city council districts. In the summer of 2022, CPC was recognized as the number one Chinese American organization in New York City to recommend to a Chinese immigrant looking for in-language and culturally competent resources according to a recent survey. This accomplishment is a testament to the incredible work and dedication of our staff. (For more information, please visit: https://www.cpc-nyc.org/)

JOB SUMMARY

Reporting to the Program Supervisor, the full-time Provider Specialist will assist with a grant-funded project to connect families in Queens to receive child care assistance and enroll them in high-quality child care programs. The Provider Eligibility Specialist utilizes high level interpersonal and problem-solving skills to identify and screen families for child care assistance, connect families with child care providers as needed, track children enrollment and maintain project data.

ESSENTIAL RESPONSIBILITIES

• Collaborate with agency staff and community service providers to identify families in need of childcare assistance
• Engage child care providers to maintain frequent commination with the team and families
• Schedule appointments for screening and completing childcare applications
• Support in screening families for eligibility utilizing a standardized tool
• Assist families to connect with childcare providers as needed
• Facilitate distribution of available funds to assist families
• Utilize excellent communication skills to engage families, trouble-shoot, and assist them with successfully using assistance
• Participate in community and outreach events in Queens to promote the grant-funded child care assistance to the community members in Queens
• Track funds distribution and childcare enrollment
• Maintain additional project data as needed
• Attend meetings with project team, funder and stakeholders
• Conduct site visits to child care programs as needed
• Any other duties as assigned by the Supervisor

QUALIFICATIONS

Education and Experience:

• Associate or bachelor’s degree preferred
• Experience in community engagement or other forms of direct service

Skills and Competencies:

• Ability to build and maintain close, daily professional interactions and relationships
• Ability to effectively communicate with families, child care providers, collaborators, and community members
• Excellent telephone and email etiquette
• Proficient in data entry and MS Office tools: Word and Excel
• Demonstrated cultural competence and cultural sensitivity with colleagues and community members
• Highly dependable and flexible
• Bilingual in English, Spanish and/or Chinese preferred
• Ability to work independently, take initiative and be self-motivating
• Ability to work in an office setting with a computer and phone

Additional Requirements:

• Some travel required to engage with families and community service providers within Queens
• Ability to work on some Saturdays

COMPENSATION & BENEFITS OVERVIEW

• $24.73 - $26.38 per hour; 35 hours per week with occasional evenings and weekends
• CPC offers a competitive and comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan

HOW TO APPLY

Interested individuals should submit their resume, along with a cover letter addressed to Andres Moreno, when applying online via CPC’s website: https://www.cpc-nyc.org/jobs or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to [e-mail] with any questions or further inquiries.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.