Home Care Program Care Manager

Old Colony YMCA; Brockton (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

35-hour work week

Job summary

OCES in Massachusetts is seeking a Home Care Program Manager to plan, organize, manage and evaluate Home Care operations and staff.

You will provide oversight, ensure regulatory compliance, and implement quality measures. The role requires strong leadership, communication, and a commitment to person-centered services.

Join a mission-driven team delivering essential information and coordination of services to older adults and individuals with disabilities.

Qualifications

• Five+ years in the human services field, with supervision experience.
• Strong written and verbal communication skills.
• Experience coordinating care management and program operations.
• Proficiency with Microsoft Office Suite and related software.
• ASAP experience preferred, in organization and supervision.

Responsibilities

• Provide oversight and direction to assigned staff
• Oversee all care management aspects of HC program
• Contribute to the development and implementation of procedures, standards and guidelines for program/department operations
• Ensure program integrity and regulatory compliance
• Implement quality measures; conduct quality reviews to ensure they are met
• Participate in planning and execution of comprehensive staff development and training programs
• Participate in program analysis and evaluation including determination of service needs/gaps and the quality and effectiveness of services delivered
• Advise and consult with other HC management staff from various disciplines on a regular basis
• As directed, represent OCES at external meetings and participate in public outreach/education activities and events
• Maintain a detailed knowledge of current OCES policies, and standards, funding source regulations
• Maintain accurate documentation

Skills

Supervisory experience

MS Office proficiency

Written and verbal communication

ASAP experience preferred

Human services background

Tools

Microsoft Office Suite

Job description

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible.

Our mission

Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

We are seeking a Home Care Program Manager to work in our Home Care department to plan, organize, manage and evaluate HC Program operations and assigned care management staff.

What You'll Do

• Provide oversight and direction to assigned staff
• Oversee all care management aspects of HC program
• Contribute to the development and implementation of procedures, standards and guidelines for program/department operations
• Ensure program integrity and regulatory compliance
• Implement quality measures' conduct quality reviews to ensure they are met
• Participate in planning and execution of comprehensive staff development and training programs
• Participate in program analysis and evaluation including determination of service needs/gaps and the quality and effectiveness of services delivered
• Advise and consult with other HC management staff from various disciplines on a regular basis
• As directed, represent OCES at external meetings and participate in public outreach/education activities and events
• Maintain a detailed knowledge of current OCES policies, and standards, funding source regulations
• Maintain accurate documentation

What You'll Bring

• Your passion for helping others and desire to make a difference.
• Adaptability to be able to change as the needs of consumers or/ programs change
• Minimum of five years of experience in the human services field; including two years in a supervisory capacity
• ASAP experience preferred, experience in organization, administration and supervision
• Excellent written and verbal skills.
• Excellent computer skills.
• Proficient with Microsoft Office Suite or related software.

What You'll Get

• The ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office, and home visits).
• Exceptional benefits: generous paid time off policies; company paid LTD and life insurances; 401K plan.

OCES is an open, welcoming organization that respects our diversity.