Provider Services Analyst IV – Telework Eligible

FALL CREEK FARM & NURSERY; Austin (TX); On-site; USD 65,000 - 106,000; Full time

Benefits offered by this job

100% paid health insurance for full‑t­

Defined benefit pension

Generous time off benefits

Career advancement opportunities

Job summary

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services division seeks a Management Analyst IV to support Provider Services Operations Management, reporting to the Director.

You will lead priority projects, perform policy and operational analysis, coordinate cross-agency efforts, and provide executive-level support to senior leadership. This role emphasizes teamwork, accountability, and continuous process improvement in a fast-paced public healthcare environment in Austin.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in public administration, public policy, business administration, health care administration, social work, communications, or a related field. Relevant work experience may substitute for education on a year-for-year basis.
• Three years of experience conducting management analysis such as evaluating an organization's operations, systems, and finances to recommend ways to improve efficiency or conducting root cause analysis of operational failures and drafting mitigating corrective action plans.
• Three years’ experience working in the healthcare industry.

Responsibilities

• Interprets policies, procedures, rules, regulations and standards related to the program. Performs legislative bill analysis. Interfaces with other areas in HHSC, other State agencies, vendors, and CMS to help interpret rules and policy. Provides technical and analytical assistance to the Provider Services area. Reviews processes and workflows to identify and recommend areas for improvement. Conducts root cause analysis and helps to develop corrective action plans when undesired situations occur. Provides consultation and recommendations to division leadership that align with organizational objectives, policies and practices. Works with internal and external stakeholders, including contracted vendors, to research and disposition complex provider questions and complaints.
• Prepares executive‑level briefings, decision documents, memoranda, legislative responses, formal correspondence, presentations, and talking points. Reviews deliverables submitted to the Director of Provider Services for completeness and conformance with agency standards, and works with staff to ensure documents are ready for review and approval.
• Manages projects and assignments to ensure timely completion of work impacting the unit. Develops and manages project charters, timelines, resource plans, status reports, and other deliverables. Provides strategic leadership by leading the development of solutions, identifying necessary resources, and driving projects to meet agency objectives. Uses critical thinking to identify solutions to complex issues and drive the implementation of the necessary changes. Keeps sponsors informed of project status, risks and issues.
• Leads or represents Provider Services in workgroups and meetings to disseminate information on Provider Services policy and programmatic initiatives. Prepares agendas, facilitates discussions, and maintains effective working relationships with stakeholders. Coordinates with stakeholders on major initiatives including workgroups, technical changes, policy changes, and other major projects. Responds to legislative and external inquiries and requests. Prepares complex written reports, executive summaries, presentations, talking points, and other program deliverables. Presents program policy at meetings. Participates in other workgroup meetings. Communicates with industry stakeholder groups such as provider associations and health plan associations. Drafts guidance and notices to providers with program updates.
• Perform other duties as assigned to support operational priorities, strategic initiatives, and organizational objectives.

Skills

Project management

Policy analysis

Stakeholder engagement

Public administration knowledge

Education

Bachelor's degree in public administration or related field

Tools

Microsoft Office

Job description

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services division seeks a Management Analyst IV to support Provider Services Operations Management, reporting to the Director.

You will lead priority projects, perform policy and operational analysis, coordinate cross-agency efforts, and provide executive-level support to senior leadership. This role emphasizes teamwork, accountability, and continuous process improvement in a fast-paced public healthcare environment in Austin.