Provider Services Management Analyst

FALL CREEK FARM & NURSERY; Austin (TX); On-site; USD 65,000 - 106,000; Full time

Benefits offered by this job

100% paid health insurance for full‑t­

Defined benefit pension

Generous time off benefits

Career advancement opportunities

Job summary

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services division seeks a Management Analyst IV to support Provider Services Operations Management, reporting to the Director.

You will lead priority projects, perform policy and operational analysis, coordinate cross-agency efforts, and provide executive-level support to senior leadership. This role emphasizes teamwork, accountability, and continuous process improvement in a fast-paced public healthcare environment in Austin.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in public administration, public policy, business administration, health care administration, social work, communications, or a related field. Relevant work experience may substitute for education on a year-for-year basis.
• Three years of experience conducting management analysis such as evaluating an organization's operations, systems, and finances to recommend ways to improve efficiency or conducting root cause analysis of operational failures and drafting mitigating corrective action plans.
• Three years’ experience working in the healthcare industry.

Responsibilities

• Interprets policies, procedures, rules, regulations and standards related to the program. Performs legislative bill analysis. Interfaces with other areas in HHSC, other State agencies, vendors, and CMS to help interpret rules and policy. Provides technical and analytical assistance to the Provider Services area. Reviews processes and workflows to identify and recommend areas for improvement. Conducts root cause analysis and helps to develop corrective action plans when undesired situations occur. Provides consultation and recommendations to division leadership that align with organizational objectives, policies and practices. Works with internal and external stakeholders, including contracted vendors, to research and disposition complex provider questions and complaints.
• Prepares executive‑level briefings, decision documents, memoranda, legislative responses, formal correspondence, presentations, and talking points. Reviews deliverables submitted to the Director of Provider Services for completeness and conformance with agency standards, and works with staff to ensure documents are ready for review and approval.
• Manages projects and assignments to ensure timely completion of work impacting the unit. Develops and manages project charters, timelines, resource plans, status reports, and other deliverables. Provides strategic leadership by leading the development of solutions, identifying necessary resources, and driving projects to meet agency objectives. Uses critical thinking to identify solutions to complex issues and drive the implementation of the necessary changes. Keeps sponsors informed of project status, risks and issues.
• Leads or represents Provider Services in workgroups and meetings to disseminate information on Provider Services policy and programmatic initiatives. Prepares agendas, facilitates discussions, and maintains effective working relationships with stakeholders. Coordinates with stakeholders on major initiatives including workgroups, technical changes, policy changes, and other major projects. Responds to legislative and external inquiries and requests. Prepares complex written reports, executive summaries, presentations, talking points, and other program deliverables. Presents program policy at meetings. Participates in other workgroup meetings. Communicates with industry stakeholder groups such as provider associations and health plan associations. Drafts guidance and notices to providers with program updates.
• Perform other duties as assigned to support operational priorities, strategic initiatives, and organizational objectives.

Skills

Project management

Policy analysis

Stakeholder engagement

Public administration knowledge

Education

Bachelor's degree in public administration or related field

Tools

Microsoft Office

Job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title:

Provider Services Management Analyst

Job Title:

Management Analyst IV

Agency:

Health & Human Services Comm

Department:

Prov Resol and Admin Appeals

Posting Number:

20751

Closing Date:

09/10/2026

Posting Audience:

Internal and External

Occupational Category:

Business and Financial Operations

Salary Range:

$5,797.66-$9,508.25

Pay Frequency:

Monthly

Salary Group:

TEXAS-B-25

Shift:

Day

Additional Shift:

None

Telework:

Eligible for Telework

Travel:

Up to 5%

Regular/Temporary:

Regular

Full Time/Part Time:

Full time

FLSA Exempt/Non-Exempt:

Exempt

Job Location City:

AUSTIN

Job Location Address:

701 W 51ST ST

Other Locations:

None

MOS Codes:

0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate for the position of Management Analyst IV, reporting to the Director of Provider Services within MCS Operations Management.

The Provider Services area performs and oversees operations that support healthcare providers that participate in the Medicaid program. The primary functions of Provider Services include:

• Oversight of claims processing, payment, appeals and recoupments;
• Management of provider enrollment;
• Management of electronic visit verification; and
• Operation of a call center to assist providers with service authorizations.

The ideal candidate thrives in an environment that emphasizes: teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.

This position supports Provider Services by managing priority assignments, advising on emerging issues, and ensuring deliverables meet agency standards. It also serves as a key liaison across MCS, HHSC, and external stakeholders to coordinate complex assignments, represent Operations Management in cross-agency efforts, and support timely decision-making. In addition, the position leads and monitors projects, analyzes legislative and regulatory impacts, identifies policy and operational risks, recommends solutions, collects and analyzes data in areas such as workload, operational, business, and managerial practices, and contributes to process improvements and policy development.

Essential Job Functions:

Research and Analysis (30%):

Interprets policies, procedures, rules, regulations and standards related to the program. Performs legislative bill analysis. Interfaces with other areas in HHSC, other State agencies, vendors, and CMS to help interpret rules and policy. Provides technical and analytical assistance to the Provider Services area. Reviews processes and workflows to identify and recommend areas for improvement. Conducts root cause analysis and helps to develop corrective action plans when undesired situations occur. Provides consultation and recommendations to division leadership that align with organizational objectives, policies and practices. Works with internal and external stakeholders, including contracted vendors, to research and disposition complex provider questions and complaints.

Executive Support (20%):

Provides senior-level support to the Director of Provider Services and the Provider Services area. Prepares executive‑level briefings, decision documents, memoranda, legislative responses, formal correspondence, presentations, and talking points. Reviews deliverables submitted to the Director of Provider Services for completeness and conformance with agency standards, and works with staff to ensure documents are ready for review and approval.

Project Management (20%):

Manages projects and assignments to ensure timely completion of work impacting the unit. Develops and manages project charters, timelines, resource plans, status reports, and other deliverables. Provides strategic leadership by leading the development of solutions, identifying necessary resources, and driving projects to meet agency objectives. Uses critical thinking to identify solutions to complex issues and drive the implementation of the necessary changes. Keeps sponsors informed of project status, risks and issues.

Communications (20%):

Leads or represents Provider Services in workgroups and meetings to disseminate information on Provider Services policy and programmatic initiatives. Prepares agendas, facilitates discussions, and maintains effective working relationships with stakeholders. Coordinates with stakeholders on major initiatives including workgroups, technical changes, policy changes, and other major projects. Responds to legislative and external inquiries and requests. Prepares complex written reports, executive summaries, presentations, talking points, and other program deliverables. Presents program policy at meetings. Participates in other workgroup meetings. Communicates with industry stakeholder groups such as provider associations and health plan associations. Drafts guidance and notices to providers with program updates.

Other duties (10%):

Perform other duties as assigned to support operational priorities, strategic initiatives, and organizational objectives.

Licensure, Certification, or Registration:

None

Knowledge, Skills and Abilities:

Knowledge of:

Medicaid and CHIP operations, including key program functions such as provider enrollment, claims and encounters management, service authorization support, and electronic visit verification.

State and federal laws, regulations, and legislative processes affecting Medicaid and CHIP services.

Project management principles, methodologies, and best practices.

Operational improvement and process analysis methodologies.

Principals of organizational coordination, stakeholder engagement, and change management.

Skill in:

Developing accurate, clear, and succinct communications, which can include: reports, white papers, executive memoranda and briefings, talking points, and presentations.

Analyzing, interpreting and evaluating laws, policies and procedures.

Leading large workgroups and in making presentations.

Using Microsoft Office tools including: Outlook, Word, Power Point, Teams and Excel.

Complex verbal and written communication.

Web conferencing tools such as GoToMeeting & Teams.

Ability to:

Synthesize complex information into clear summaries and recommendations.

Manage projects, assignments, timelines, resource plans, and status reports.

Coordinate complex assignments across teams, divisions, agencies, vendors, and external stakeholders.

Communicate effectively with executive leadership, internal teams, and external partners.

Think critically to identify problems, evaluate options, and recommend practical solutions.

Support executive leadership with sound judgment, discretion, and professionalism.

Manage multiple competing priorities in a fast-moving and dynamic environment.

Establish and maintain strong working relationships with stakeholders.

Work in a dynamic and fast-paced environment.

Interpret statutes, state, and federal rules and regulations.

Review and analyze contract documents and complex data sets.

Conduct root cause analysis and formulate corrective action plans.

Initial Screening Criteria:

Required:

Graduation from an accredited four-year college or university with major coursework in public administration, public policy, business administration, health care administration, social work, communications, or a related field. Relevant work experience may substitute for education on a year-for-year basis.

Three years of experience conducting management analysis such as evaluating an organization's operations, systems, and finances to recommend ways to improve efficiency or conducting root cause analysis of operational failures and drafting mitigating corrective action plans.

Three years’ experience working in the healthcare industry.

Preferred:

Experience with state government, legislative analysis, administrative rules, regulatory requirements, or public policy implementation.

Experience supporting executive leadership, senior management, boards, commissions, or other high-level decision-makers.

Experience with billing, claims processing, or authorizations systems or processes preferred.

Active Duty, Military, Reservists, Guardsmen, and Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.