Provider Relations Manager - Managed Care (Field-Based Remote, San Antonio)

alignmenthealthcare; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Mileage reimbursement

Travel expense reimbursements

Job summary

Alignment Health is seeking a proactive, relationship-driven Provider Engagement Specialist to join the Provider Engagement team supporting the San Antonio market. This field-remote role involves visiting provider offices across San Antonio and surrounding areas, presenting performance insights and supporting programs to improve quality, growth, retention, and utilization.

You will spend the majority of your time meeting with providers, onboarding them to Alignment tools, and coordinating

Qualifications

• 2 years related experience and/or training; or equivalent combination of education and experience.
• Experience in provider relations / contracting with an HMO or IPA, medical group or institutional provider required
• Bachelor's degree or equivalent
• Bilingual English/Spanish preferred

Responsibilities

• Build and maintain collaborative relationships with providers and staff to support growth, retention, and performance improvement.
• Partner with providers to improve performance on KPIs including growth, retention, AWVs, HEDIS gap closures, hospital and ER utilization, risk adjustment and other quality indicators.
• Conduct initial provider onboarding and provide support for ongoing provider education on Alignment tools, clinical programs, PCP incentives, Member benefit offerings, Model of Care and other compliance requirements.
• Assist in the development of training and educational materials/tools. Create provider in-service and implementation packets.
• Facilitate and serve as a single point of resolution for provider issues, including UM, prior authorization, claims, encounter data, eligibility, provider rosters and directory validation.
• Represent Alignment Health at provider meetings, trainings, and community events. Document meeting minutes and action items as needed.
• Consistently utilize, update and maintain department databases and tracking tools to ensure provider engagement activities, provider visits and outcomes are documented and monitored.
• Negotiate and implement standard physician and ancillary agreements; obtain provider credentialing; utilize network database to track recruitment activity.
• Maintain weekly summary of activity and submit reports on a weekly basis.
• Attend and participate in all staff meetings as required.
• Perform special projects as assigned.

Skills

Analytical skills

Communication skills

Relationship building

Bilingual English/Spanish

Education

Bachelor’s degree

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Alignment Health is seeking a proactive, relationship-driven, and highly organized Provider Engagement Specialist to join the Provider Engagement team supporting the San Antonio market. In this field-remote role, you will build trusted relationships with physician practices and provider groups, partnering with them to improve performance across quality, growth, retention, and utilization metrics while supporting Alignment Health's continued network expansion.

You will spend the majority of your time visiting provider offices throughout the community, presenting performance insights, educating providers on Alignment programs and initiatives, and supporting strategies that help practices succeed while delivering high-quality care to Alignment members.

If you're a self-driven professional who enjoys building relationships, solving problems, and helping grow a new market, we're looking for YOU!

• Field-based role with approximately 80% travel between provider offices across San Antonio, Bexar County, and surrounding areas including New Braunfels (Comal County)
• Must be comfortable managing a self-directed schedule, preparing provider performance reports, and conducting regular in-person provider meetings
• Initial training may include approximately 1-2 weeks in El Paso, TX to shadow an established market team
• Occasional travel (approximately 1-2 times per year) may be required for conferences, trainings, or team meetings
• Mileage and travel expenses reimbursed in accordance with company policy
• Schedule: Primarily Monday - Friday during standard provider office hours, with flexibility required to accommodate early morning meetings, occasional evening events, and community engagements.

General Duties/Responsibilities (May include but are not limited to):

• Build and maintain collaborative relationships with providers and their staff to support growth, retention, and performance improvement.
• Partner with providers to improve performance on key performance indicators (KPIs), including but not limited to growth, retention, Annual Wellness Visits (AWVs), HEDIS gap closures, hospital and ER utilization, risk adjustment and other quality indicators.
• Conduct initial provider onboarding and provide support for ongoing provider education on Alignment tools, clinical programs, PCP incentives, Member benefit offerings, Model of Care and other compliance requirements, and Alignment initiatives.
• Assist in the development of training and educational materials/tools. Create provider in-service and implementation packets.
• Facilitate and serve as a single point of resolution for provider issues, including but not limited to UM, prior authorization, claims, encounter data, eligibility, provider rosters and directory validation.
• Represent Alignment Health at provider meetings, trainings, and community events. Document meeting minutes and action items as needed.
• Consistently utilize, update and maintain department databases and tracking tools to ensure provider engagement activities, provider visits and outcomes are documented and monitored.
• Negotiate and implement standard physician and ancillary agreements; obtain provider credentialing; utilize network database to track recruitment activity.
• Maintain weekly summary of activity and submit reports on a weekly basis.
• Attend and participate in all staff meetings as required.
• Perform special projects as assigned.

Supervisory Responsibilities:

N/A

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience:

(2) years related experience and/or training; or equivalent combination of education and experience.

Experience in provider relations / contracting with an HMO or IPA, medical group or institutional provider required

Education/Licensure:

B.A./B.S. or equivalent combination of education and experience

Other:

• Bilingual English / Spanish (preferred)
• Organized, detail oriented, and a self-starter.
• Strong analytic, quantitative, and problem-solving skills.
• Strong verbal and written communication skills.
• Relationship-builder and t